Veterans Affairs, Veterans Health Administration Advanced Medical Support Assistant in Brookings, Oregon

Job Overview

Job Overview

Vacancy Identification Number (VIN): 1975886

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

For more information on the North Bend Area...

For more information on the Brookings Area....

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For more information on the Roseburg Area....

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

As an Advanced Medical Support Assistant you will be serving in an in-patient or outpatient clinic setting. Depending on your location of choice you will be working at the Roseburg VA Medical Center in Roseburg, OR; Eugene Healthcare Center in Eugene, OR; Community Based Outpatient Clinic (CBOC) in Brookings, OR; or the CBOC in North Bend, OR. Your duties will be related to the intake and compiling of health administrative information. The majority of your work will be interfacing with personal computer (PC) applications as well as other computer based systems and software. You will be placed in a Patient Aligned Care Team (PACT) setting or in a Specialty or Surgical Clinic location.

*Work Schedule: *Monday through Friday and Weekend work (7:30a - 4:00p; 8:00a - 4:30p; 8:30a - 5:00p)

*Functional Statement: *Advanced Medical Support Assistant

Recruitment/Relocation: Not authorized

*Compressed Tours: *Not authorized

This is an open continuous announcement. Qualified candidates will be referred to the Selecting Manager every 15 workdays from the date of posting until the closing date. *This announcement may be removed after receiving 100 applicants.*


Duties of the position include, but are not limited to:

  • Utilize VISTA scheduling software in accordance with VHA directives and established business rules to schedule appointments for Veterans, which include all of the following, but not limited to: Clinic visits (New, Established, Consultations, Procedures) which will include scheduling software components such as Recall Reminders (RR), Electronic Wait List Entries (EWL) and Veterans Choice List (VCL) entries.

  • Use Computerized Patient Record System (CPRS) in conjunction with VISTA scheduling software to view, process and schedule RTC orders, Radiology Orders and Lab Orders by interpreting and verifying provider and patient requests

  • Utilize VHA software, VETLINK to monitor and assist Veterans with appointment management, information pertaining to patient demographics, travel benefits, insurance and other information management associated with software

  • Verify and update patient demographics using VISTA and/or Vetlink per VHA policies and directives

  • Enter/update or verify insurance information per VHA policies and directives. Incumbent will monitor and interpret patient flags and alerts through CPRS and VISTA software for compliance including Means Test notifications to assist and inform patients of requirements for associated benefits

  • Participate in process improvement projects

  • Train other MSA's as needed

  • Run and/or receive reports and complete associated tasks as assigned

Supervisory Status


Promotion Potential


Travel Required
  • Not Required
Relocation Authorized
  • No
Who May Apply
This job is open to…

Current VA and other Federal Employees

Questions? This job is open to 1 group.

Job Requirements

Job Requirements
Key Requirements
  • Must pass pre-employment examination
  • Must be proficient in written and spoken English
  • Background and-or Security Investigation required
  • Selective Service Registration is required for males born after 12/31/1959.

*Basic Requirements: *

  • U.S. citizenship. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

  • Experience and Education

  • (1) Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or

  • (2) Education: One year above high school; or

  • (3) Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

  • English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

Preferred Experience:

Qualifying experience must be at a level comparable to MSA experience at the next lower grade level. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Grade Determinations: For GS-06 Advanced MSA

Experience: One year of experience equivalent to the next lower grade level (GS-05).

The full performance level is GS-05. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).

References: VA Handbook 5005/53 Part II Appendix G45. This can be found in the local Human Resources Office.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements: See VA Directive and Handbook 5019.

Security Clearance


Additional Information

Additional Information
What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.” For a more detailed update of your status, click on “more information.” Information regarding applicant notification points can be found in the USAJobs Resource Center.


VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:

Other Information

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Open & closing dates: 2017-06-16 to 2017-08-31

Salary: $36,611 to $47,598 / per year

Pay scale & grade: GS 06

Series: 0679 Medical Support Assistance

Appointment type: Agency Employees Only

Work schedule: Full Time

Job announcement number: LW-17-PAH-1975886-BU

Control number: 472403300