City of Eugene Assistant Ticket Services Manager in Eugene, Oregon

Assistant Ticket Services Manager



Assistant Ticket Services Manager


$46,633.60 - $59,196.80 Annually


Eugene, OR

Job Type

Full-Time Regular


Library, Recreation & Cultural Services

Job Number



11/3/2017 5:15 PM Pacific

  • Description

  • Benefits

  • Questions

General Statement of Duties

The Assistant Ticket Services Manager is a key member of the Hult Center for the Performing Arts operations team. This position's central responsibility is managing ticket office operations for the 200+ events at the Center, including oversight of daily activity and staff training and development. The position reports directly to the Ticket Office Manager and supervises a team of up to 5 ticket-sellers, and working closely with the Marketing and Programming teams.

The ideal candidate: You are a proven leader with a comprehensive understanding of box office procedures, ticket systems, service, and standard office software. You exercise independent judgment in the application and interpretation of policies and procedures and are skilled in implementing sales strategies. You have a high degree of emotional intelligence and can lead and motivate others. You are collaborative, strategic, quick-thinking, resourceful, creative, customer-service oriented and possess excellent management, organizational and communication skills.


Salary: $46,633 - $59,196 Annually

Dept./Division: LRCS/Cultural Services

Location: Hult Center, 1 Eugene Center, Eugene, OR, 97401

Application Deadline: 5:00 PM Friday, November 3, 2017.

Interviews expected to take place mid-late November.

Work Schedule: Includes daytime, evenings, and weekends.

Examples of Duties Performed - Duties may include but are not limited to the following

Operates and troubleshoots computerized ticketing system and printers. Executes the building and administration of events in ProVenue, including scaling, seating charts, price tables, holds/kills, discounts, and promotions for single ticket sales, subscription sales, and special offers.

Provides professional customer service to patrons, clients, and staff. Develops and implements customer service and sales training opportunities for ticket office staff.

Plans, prioritizes, assigns, supervises and reviews the work of staff involved in ticket office operations and ticket sales. Schedules ticket office sales staff.

Provides night-of-show ticket office management and event settlement reports as assigned; participates in and ensures night-of-show window staffing needs are met.

Represents the ticket office when the manager is absent, including the full range of operational responsibilities and customer/client interactions.

Answers questions and provides information to the public; investigates complaints and recommends action as necessary to resolve issues.

Sells and adjusts single, group, seasonal, and series tickets in person and by phone. Works at offsite venues as needed.

Assists with gathering ticket office activities and ticket sales data and report generation; analyzes trends, and execution of events; forecasts anticipated business needs.

Recommends and implements solutions to operational and administrative issues for the ticket office, including policies, procedures, organizational structure, cost effectiveness, communication, work load and methods, and record keeping procedures.

Serves as a liaison to outside promoters and resident companies; coordinates ticket sales with outlets; monitors outlet sales; provides advice to users regarding proper ticket pricing.

Prepares bank deposits and ensures proper accounting of ticket office receipts; orders cash from bank for ticket office operations.

Attends and serves on a variety of City committees and task teams; participates in department and division meetings; attends City-sponsored training courses.

Responsible for the selection, supervision and evaluation of assigned staff; plans, coordinates, and evaluates work of assigned staff; ensures appropriate training is provided; enforces work rules and performance standard; investigates complaints; recommends and administers disciplinary actions; handles sensitive personnel matters and recommends grievance responses; exercise full supervision over employees.

Ensures implementation of and adherence to the City's Affirmative Action and Equality and Human Rights work plans; coordinates the implementation of effective processes and models to produce diversity initiatives; facilitates staff development on such issues as diversity and creating a respectful working environment.

Performs other duties of a similar nature or level as required to meet the needs of the division.

For a detailed description of the job classification please click here.


Knowledge of:

Principles and procedures of ticket office sales and management.

Computerized ticket systems; Provenue preferred.

Customer service practices and techniques.

Modern office procedures, methods and computer equipment.

Principles of supervision, training and performance evaluation.

Principles and procedures of financial record keeping and reporting.

Business writing and basic report development.

Finance and cash handling procedures and reporting specific to Box Office.

Mathematical principles and computations.

Applicable Federal, State, and local laws, rules, polices and regulations.

Principles of project management.

Ability to:

Work independently and communicate progress; prioritize and resolve issues and problems; and complete tasks and duties while working in a fast-paced multidimensional environment.

Operate computerized ticket systems such as ProVenue.

Supervise and direct the activities of ticket office sales and service.

Supervise, train, and evaluate assigned staff.

Provide courteous and professional customer service to co-workers, outside agencies and the general public.

Communicate clearly and concisely, both orally and in writing.

Proficiently use computers and related software applications, online tracking systems, Internet research tools, reporting applications and various databases.

Establish and maintain cooperative working relationships with those contacted in the course of work.

Use PC based applications such as Word, Excel, and data reporting tools.


Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:


Three years of progressively responsible live event ticket office experience including computerized ticket sales and ticket operations experience.

Minimum of one year of supervisory experience.


High school diploma or G.E.D. equivalent.

Course work in business or office management, or related field; associate degree or above desired.

Any post-secondary education that would provide required skills.

Supplemental Information

Working Conditions:

Work is typically done inside and involves daily sitting, standing, walking, reaching, and occasionally lifting up to 50 lbs. Regular focus on a computer screen. Talking on the telephone. Work may be performed on days, evenings, weekends and holidays when necessary based on events schedule. Work requires significant contact with patrons and clients. Operation of a motor vehicle on public roads may be required.

Upon eligibility, the City will contribute an employee contribution of 6%, as well as the employer contribution, to a retirement program administered by the Oregon Public Employees' Retirement System (PERS). In addition, the City will pay a 3% contribution to a deferred compensation program if the employee contributes at least 1%.

Selection Process: Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment.


Current information about the status of a job posting is available by going to and selecting "Check the Status - Recently Posted jobs."

The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.

In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.

The City of Eugene is committed to a work environment which values the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally competent service to all members of our community. As part of our commitment to diversity, the City continues to be an affirmative action/equal opportunity employer. Women, people with disabilities, and persons of color are strongly encouraged to apply.

If a job posting indicates this position is temporary (not limited duration) then the employee serves at will. Temporary employees do not receive benefits through the City of Eugene unless required by City, State or Federal code/statute.

Salary and Benefits

The normal starting salary is the first step shown on the posting. Other placement in the salary range may be considered depending on qualifications and experience. Periodic advancement through the salary range is dependent upon merit. The City provides a full range of benefits, including holidays, vacation, sick leave, retirement benefits, deferred compensation, physical examination, life insurance, and long-term disability. Health, dental, and vision benefits are available.

To view a summary of benefits and/or benefit premium rates click the respective link.