WorkSource Oregon Account Resolution Specialist in GRANTS PASS, Oregon
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Below are representative of the knowledge, skills, and abilities required. Bonuses are given to those who resolve clients repayments and re-establish a current payment plan. *Comfortable in a fast-paced office environment performing multiple tasks cohesively, with keen attention to detail. *Strong communication and interpersonal skills; ability to listen, be succinct and demonstrate positive customer service attitude. *Effective at influencing a conversation to successful outcome; handling objections or conflict successfully with unwavering professionalism. *Good skills using standard office technology; computer, various applications and navigation of on-line tools and resources, keyboard, mouse, phone, headset. *Ability to apply knowledge learned in training from various forms (memos, classroom training, on-line training, meetings, discussions, etc.). *Ability to follow process, procedures and regulations in the workplace. *Ability to effectively perform work independently, and work cooperatively with others to promote a positive team environment. *Self-motivated and thrives in a competitive environment. *Ability to adapt quickly and transition effectively to changing circumstances, assignments, programs, processes. *Ability to consistently perform job responsibilities. *Possess a personality type that is ethical, friendly, hard-working and proactive. Physical Requirements Job is in a busy standard office environment with moderate noise level, sits at a desk during scheduled shift, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a mouse. Reads and comprehends information in electronic (computer) or paper form (written/printed). *Sit/stand 8 or more hours per day; has the option to stand as needed while on calls; reach as needed to use office equipment *Consistently viewing a computer screen and types frequently, but not constantly, using a keyboard to update accounts *Consistently communicates on the phone with account holders, may dial manually when need or use dialer system; head-set is also provided *Occasionally lift/carry/push/pull up to 10lbs.