Kaiser Permanente Dental Office Manager II (Tanasbourne) in Hillsboro, Oregon
Using demonstrated business operational/management experience and or preparatory experience through the Dental Office Manager I (DOM I) role, the DOM II role is responsible for larger more complex Dental operations including managing and supporting Dental specialties such as Endo, Perio, Oral Surgery, Pedo, Pros, Ortho, denturist, in addition to General Dentistry. Also, managing maintaining efficient ongoing operations of the dental facility, appropriately administering Kaiser Permanente policy and procedures, developing competent staff, fostering a member centric service culture, ensuring patient and employee satisfaction, supervising multiple personnel and supporting the attainment of Dental Program Strategic Goals.
Essential Responsibilities: - Ensures members have a highly satisfactory care experience by providing for accessible, high quality care and service that meets the needs of our members Facilitate customer service excellence. - Maintains efficient, ongoing operations and dental services at assigned dental office. Link performance expectations of individuals and the dental office to the strategic goals by alignment with PDA and the LMP to collectively lead change efforts. Adopt and communicate best practices both internally and externally. - Facilitate and encourage staff development, enabling staff to achieve results by providing information, encouragement and discretionary authority. Encourage problem solving and promote innovative thinking among staff, lead through influence and collaboration. Supervise multiple personnel including dental hygienists, dental assistants, member assistants and dental aides. Hire, coach, performance manage including rounding and terminate staff as necessary. - Maintain constructive working relationships with management team members, providers and staff through collaboration and teamwork. - Ensure a safe work environment. Performs other duties as requested.
Qualifications: Basic Qualifications: Experience - Minimum four (4) years of progressive supervisory and management experience OR one (1) year as a DOM I. Education - Bachelor's degree OR four (4) years of experience in a directly related field. - High School Diploma or General Education Development (GED) required. License, Certification, Registration - N/A
Additional Requirements: - Demonstrates customer-focused service skills. - Team building, group facilitation and financial management - Demonstrated leadership skills and abilities
Preferred Qualifications: - Minimum four (4) years work related experience in dental or clinical care setting. - Bachelor's degree in business or health care administration - Thorough knowledge of health care environment. - Working knowledge of labor/contractual agreements.
COMPANY Kaiser PermanenteTITLE Dental Office Manager II (Tanasbourne)LOCATION Hillsboro, ORREQNUMBER 622151
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.