UnitedHealth Group Sr. Field Account Manager - Lake Oswego, OR in Lake Oswego, Oregon
Great account management is result of strong purpose, conviction and pride - pride in your ability and your product.
UnitedHealth Group offers a portfolio of products that are greatly improving the life of others.
Bring along your passion and do your life's best work.(sm) Primary Responsibilities: Own the service experience of customers at the field level by working with the Central Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer’s expectations Develop and maintain strong relationship with internal partners in Centralized Service Team to manage customer service experience Fully accountable for supporting the Strategic Account Executive in facilitating resolution of all elevated customer service requests by working with the Centralized Service Team, and conducting customer consultations as required Facilitate customer meetings with the Central Service Team regularly to assess trends and keep abreast of any escalating issues and service trends Train customers on eServices and eCR Reporting.
Expand customer expertise and reliance on eTools to drive usage and adoption Maintain and provide customer information to the SAE / Analyst on service trends, myuhc adoption, eServices adoption, eCR adoption, wellness initiatives, and improvement opportunities, etc.
Conduct meetings with customers to identify issues / trends and analyze root causes to determine corrective action steps Participate / support new business and finalist presentations to represent service experience, or coordinate attendees from other service related areas to support SAE / AE Establish and maintain strong and appropriate relationships with customers to maintain persistency Establish and maintain Broker / Consultant relationship as needed, but primarily with customer Coordinate ordering of enrollment materials / directories for customers Coordinate resolution of pre-implementation service and eligibility issues with Implementation Management Organization Coordinate implementation activities such as processing transitional care cases Conduct enrollment meetings and customer sponsored health fairs for assigned customers (and as needed for multisite requests from other offices) Coordinate and deliver billing reconciliations to customers (Quarterly, Annually, or as appropriate for the customer type / size) Demonstrate a high level of healthcare industry knowledge as well as the customer’s specific industry Perform other assignments and responsibilities as required by management Required Qualifications: 5+ years’ work experience in customer service role 5+ years previous health care industry experience Previous experience which demonstrates the ability to work with employers, consumers, consultants, brokers Excellent oral and written communication skills Ability to demonstrate superior presentation skills in both small and large group settings Ability to interface with and influence internal business partners through the use of excellent interpersonal skills Advanced Analytical and problem solving skills Ability to navigate a complex organization to accomplish customer satisfaction Proficiency in Microsoft Word, PowerPoint, Excel and UHC eTools Insurance license as required by law Preferred Qualifications: Bachelor’s degree or higher Careers at UnitedHealthcare Employer & Individual.
We all want to make a difference with the work we do.
Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine.
Here, you get that opportunity every day.
As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives.
You'll help write the next chapter in the history of health care.
And you'll find a wealth of open doors and career paths that will take you as far as you want to go.
This is your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment. Job Keywords: Senior Field Account Manager, Account Manager, Brokers, Benefits, Enrollment, Lake Oswego, OR, Oregon f13b8c90-af27-42c8-99b3-a7d6d34cc0ef
Sr. Field Account Manager - Lake Oswego, OR Oregon-Lake Oswego 720031