Lithia Auto Stores BDC Administrator in Portland, Oregon
NOW HIRING: Business Development Center Administrator/Appointment Coordinator
At Lithia we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Come and take the journey with one of the largest and most successful publicly traded retail automotive groups in the nation.
Business Development Center Administrator
The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all Lithia customers as it pertains to parts, service and sales departments within a Lithia Dealership.
Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.
Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the General Manager, this will keep all team members actively thinking about our customers.
Gather accurate customer information to create a database for continual follow-up and retention
Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
Utilize computer skills within our Internet department to increase appointments, sales and customer retention.
Utilize phone skills to follow up with customers about their Lithia experience, resolve any issues or concerns that they may have encountered and send any major issues to the General Manager for further review.
Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous Lithia customers, referrals, other generic leads and service and parts customers.
Presentation skills - ability to present information in a clear and professional manner.
Teaching – ability to teach others how and why to perform their job
Time Management – manage one’s own time
Typing – ability to type efficiently
Mathematics – using mathematics to solve problems.
Basic computer skills
Possess an acceptable driving record and valid driver's license in state of residence.
Why Lithia?We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:• Medical, Dental and Vision Plans• Paid Holidays & PTO• Short and Long Term Disability• Paid Life Insurance• 401(k) Retirement Plan• Employee Stock Purchase Plan• Lithia Learning Center• Vehicle Purchase Discounts• Wellness ProgramsLithia Auto Stores is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment. #CB
of Openings 1
Job Locations US-OR-Portland
Store Name Portland BMW
Posted Date 7/25/2017