CBRE Business Services Manager (Reception Manager) in Portland, Oregon
Business Services Manager (Reception Manager)
Portland, Oregon, United States at https://cbre.referrals.selectminds.com/jobs/24489/other-jobs-matching/location-only
Requisition # 17018612
The Reception Manager will be supported as an integral part of the team and will also interface with groups across the organization to ensure timely and seamless delivery. The Reception Manager will manage and be responsible for the team of reception professionals that manage the overall lobby experience. The role will respond to a wide variety of on-site requests, providing proactive, knowledgeable, engaged service, while creatively exceeding expectations.
CBRE is seeking an experienced professional with a passion for exceptional service. This individual has a unique opportunity to bring top tier, hospitality-focused experience. The position will be supported as an integral part of the facilities team and will also interface with groups across the organization to ensure timely and seamless delivery.
In addition to typical responsibilities, essential job functions include but are not limited to the following:
Create Great Impressions
Leads seamless, delightful, and superior welcome, workday, and departure experience for all
Works across teams to proactively communicate and prepare for all events, to anticipate and address concerns, and to ensure events operate without incident
Create Great Outcomes
Work with facilities team to anticipate and resolve obstacles in the workplace
Implements and monitors standards of service to meet and exceed expectations and looks for opportunities to improve efficiencies across hospitality operations and expenditures
Consistently creating new opportunities to bring delight into the workplace through engagement, events, and surpassing the expected
Familiar with all services within the facility and works with facilities management and human capital teams to facilitate hospitality approach across services
Keeps a finger to the pulse of the community (including surrounding area: theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for office visitors and employees
High school diploma or general education degree (GED) required
Bachelor's degree preferred
Minimum 5 yrs of related experience
4 years of Supervisory experience
Minimum of 7 years in hospitality oriented business
Ability to lead and motivate direct reports and large associated teams
Recognized commitment to Guest Service and exceeding guest expectations
Demonstrated capacity to use curiosity to find opportunities to create amazing outcomes
Excellent leadership, written/verbal communication and interpersonal skills
Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner
An operational knowledge and proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Tableau, SharePoint) and other management and dashboard reporting systems
US Company Profile
About CBRE (NYSE: CBG): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.
CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 70,000 professionals provide exceptional outcomes for clients in 60+ countries. When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit CBRE.com.
About CBRE (NYSE: CBG): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Come experience the employee advantage at CBRE.
CBRE Limited is an equal opportunity employer who welcomes and encourages applications from all persons regardless of race, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law. Accommodations are available on request for all candidates at any time. If you require accommodation at any stage of the recruitment process, please contact CBRE Human Resources at email@example.com mailto: firstname.lastname@example.org or via telephone1-866-388-4346.
As a leader in real estate services, CBRE's professionals provide exceptional outcomes for clients in 60+ countries. Visit www.cbre.ca