Oregon Health & Science University Concierge in Portland, Oregon

Work Schedule, Hours, FTE, Salary Range
  • FTE: 0.5, Part Time
  • Schedule: Monday-Sunday, Variable, 0500-2100
  • Salary Range: $15.29-$20.38 per hour
  • Location: Portland, OR (Marquam Hill)
  • Job Type: Union Represented (AFSCME)
Functions/Duties of Position

This position provides the highest level of quality service to guests, ensuring their needs are met in a warm, timely, and professional manner. Greets guests, responds to requests for information or assistance and works to help resolve concerns. Answers patient information phone, releases patient information as allowed by policy and routes calls appropriately.

Job Requirements

REQUIRED QUALIFICATIONS:

  • One year of experience in public contact (such as Public Service Representative,Salesperson, or Receptionist), which included answering questions and providinginformation
  • Must demonstrate an upbeat and outgoing demeanor
  • Demonstrates ability to communicate effectively, both orally and in writing
  • Demonstrates interpersonal and conflict resolution skills
  • Demonstrates prioritization skills and critical thinking skills
  • Demonstrates superior phone skills, excellent judgment, and customer focus
  • Demonstrates computer competency including proficiency with Microsoft Office – including but not limited to MS Word, Excel, and Outlook
  • This position requires the ability to remain standing and/or walking frequently and/or for extended periods throughout the day
  • When seated, primarily will be seated in a chair that is higher than normal (barstool height)
  • Frequent use of hands to look up and/or enter data using a computer keyboard and mouse
  • It also requires use of a telephone, occasional use of a fax and copy machine
  • Staff must be able to assist with pushing wheelchairs to building destinations
  • Must be able to perform the essential functions of the position with or without accommodation

PREFERRED QUALIFICATIONS:

  • High school diploma or equivalent
  • Experience with EPIC or other patient information software
Additional Details

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

Job Title: Concierge

Department: Concierge Department

Location: Marquam Hill Campus

Drug Testable: No

Job: IRC59733