Bureau of Land Management Contact Representative in Portland, Oregon

Job Overview

Job Overview
Summary

About the Agency

Explore a new career with the BLM - where our people are our greatest natural resource.

For additional information about the BLM, please visit Our website.

For information about the Oregon State Office, visit our website.

For information about the Portland area, visit Travel Portland.

Physical Demands: The work involves sitting and standing, typically in a public room environment. Moderate lifting of plats and public information documents may be required. Work Environment: Work is performed in an office building that requires normal safety precautions.

Duties

Provide front desk coverage for the public room in the Oregon/Washington State Office. Provide customer service support in person and over the phone. Interact with the public, providing information and guidance regarding BLM and other programs and procedures. Respond to complex inquiries concerning such matters as land ownership, recreational opportunities, mining claims and rights-of-way. Sell documents, maps, permits, recreation permits, Forest passes and similar permits and materials. Be designated as a cashier/collections officer.

Supervisory Status

No

Promotion Potential

07

Travel Required
  • Not Required
Relocation Authorized
  • No
Who May Apply
This job is open to…

Current federal employees or former federal employees with competitive/reinstatement eligibility; CTAP and ICTAP eligibles within the local commuting area; and Veterans' Employment Opportunity Act (VEOA) Eligibles.

Persons eligible under Special Hiring Authorities.

All former PLC members who within the past 120 days have completed all requirements of a creditable PLC project.

Questions? This job is open to 2 groups.

Job Requirements

Job Requirements
Key Requirements
  • U.S. Citizenship is required.
  • Be sure to read the "How to Apply" and "Required Documents" Sections.
  • You cannot hold an active real estate license; nor can you
  • have an interest or hold stocks in firms with interest in Federal Land.
  • Direct Deposit Required.
  • Background Investigation Required.
Qualifications

For the GS-06, one year of specialized experience equivalent to a GS-05 in the federal service OR six months of graduate level education.

For the GS-07, one year of specialized experience equivalent to a GS-06 in the federal service OR one full year of graduate level education.

The education must have been in a directly related field to be creditable.

If qualifying based on education you will need to clearly state your undergraduate/graduate degree(s) and submit your college transcripts or a listing of your college courses that includes hours and grades.

Specialized Experience Requirements: In order to be rated as qualified for this position, we must be able to determine that you meet the specialized experience requirement - please be sure to include this information in your resume. To be creditable, this experience must have been equivalent in difficulty and complexity to the next lower grade of the position to be filled. Examples: Experience in providing customer service both over the phone, via email, and in person. Provide direction to customers on forms required and how to complete them. Experience researching legal documents and preparing written responses to inquiries.

You must meet all qualification requirements within 30 days of the closing date of the announcement. Federal employees in the competitive service are also subject to the Time-In-Grade requirement in accordance with 5 CFR 300.604. If you are a current Federal employee in the General Schedule (GS) pay plan and applying for a promotion opportunity, you must have completed a minimum of 52 weeks at the next lower grade level in the normal line of progression for the position being filled.

Summary of Requirements: You must meet all requirements as listed in the "Qualifications Section" of the announcement.

Security Clearance

Q - Nonsensitive

Additional Information

Additional Information
What To Expect Next

You will be notified of the status of your application as the qualification review process is conducted.

You may also check the status of your application by viewing your MY USAJOBs account.

BENEFITS

Review our benefits

Other Information

SELECTIVE SERVICE: Male applicants born after December 31, 1959, must certify that they have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. To register or verify your registration go to the Selective Service System website.

May require completion of a 1 year probationary period.

Travel and relocation expenses will not be paid by the Department of the Interior. Any travel, transportation and relocation expenses associated with reporting for duty in this position will be the responsibility of the selected employee.

Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Program (ICTAP): CTAP provides eligible surplus and displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. Information about CTAP/ICTAP eligibility is available from OPM's Career Transition Resources website at CTAP or ICTAP. If your agency has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration or that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) This vacancy is within your CTAP/ICTAP eligibility; 2) You apply under the instructions in this announcement; and 3) You are found well qualified for this vacancy. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of CTAP/ICTAP eligibility, or a copy of your separation personnel action form.

CTAP and ICTAP eligibles will be considered well qualified if they receive a minimum score of 90 based on the rating criteria used for this position.

This announcement is being advertised concurrently under Announcement OR-DEU-2017-0066 which is open to all qualified persons. You must apply to each announcement separately if you wish to be considered under both recruitment methods.

The Bureau of Land Management has determined that the duties of this position are suitable for telework only during an emergency or natural disaster.

Government facilities are required to provide a smoke free environment for their employees. Smoking will be permitted only in designated areas.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/474561500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Open & closing dates: 2017-07-17 to 2017-07-21

Salary: $38,803 to $56,060 / per year

Pay scale & grade: GS 06 - 07

Series: 0962 Contact Representative

Appointment type: This is a permanent position.

Work schedule: Work schedule is full time.

Job announcement number: OR Merit-2017-0154

Control number: 474561500