VetSource Customer Service Supervisor in Portland, Oregon

General Summary:

The Pet Owner Care Team Supervisor is responsible for using data to evaluate performance, identify trends, and contribute to the steps the department takes toward its goal of service improvement through process documentation, training, call evaluations, and regular 1:1’s.

Essential Duties:

Include, but are not limited to the following. Management reserves the right to assign or reassign duties and responsibilities at any time.

ORGANIZATIONAL RESPONSIBILITY STATEMENT

In addition to the job-specific responsibilities listed above, all employees are expected to support and model VetSource’s Core Value Principles: Do the right thing every time; Treat others the way you want to be treated; Embrace Change; Be innovative; Get it done; Work hard, have fun! Employees will be held accountable for knowledge and effective application of these principles.

Experience and Qualifications:

  • Demonstrates effective training and coaching of peers.

  • Have a genuine passion for providing excellent customer service.

  • Excellent oral and written communication skills.

  • Results driven.

  • Ability to manage complex situations.

  • Must be a self-starter.

  • Be innovative and embrace change.

  • Demonstrate de-escalation skills.

  • Must be able to make sound judgement decisions and know when to ask their manager for assistance.

  • Strong communication and interpersonal skills with the ability to effectively listen and communicate information in a clear and concise manner.

  • Ability to communicate and partner with other departments in order to identify and assist in the development of enhanced processes and procedures.

  • Strong organizational and time management skills with ability to work independently.

  • Excellent writing skills with great attention to detail.

  • Must be team-oriented, possess a positive attitude and work well with others.

  • Excellent customer service skills with ability to effectively diffuse and resolve customer complaints.

  • Detail oriented and demonstrates accurate data entry in a fast-paced environment.

  • Effectively builds and maintains positive customer relations.

Preferred Qualifications:

  • 1 year Customer Service experience

  • Bi-lingual preferred, but not required

  • Veterinary experience a plus

  • Oregon Pharmacy Technician license preferred, but required within 90 days of offer

Supervisory Responsibilities:

Education/Experience:

Working Conditions:

Note:

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

We offer a competitive benefit package including medical, dental, vision, Flexible Spending, Life, and 401(k).

VetSource is an Equal Opportunity Employer that abides by federal and state laws that prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation or national origin; or their status as protected veterans or individuals with disabilities.