CBRE Customer Services Representative (AV Technician) in Portland, Oregon

Customer Services Representative (AV Technician)

Portland, Oregon, United States at https://cbre.referrals.selectminds.com/jobs/24653/other-jobs-matching/location-only

Requisition # 17019429

JOB SUMMARY

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues

  • Generates and dispatches service request work orders for completion by vendors

  • Schedules conference rooms and audio visual equipment

  • Responds to customer inquires and concerns

  • Follows up with customers to ensure customer satisfaction. Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information

  • Contacts customer for additional information and communicating the steps in the work order process

  • Runs, reviews, and distributes various customer service reports as necessary

  • May generate and dispatch service request work orders for completion by vendors

  • May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures

  • Provides informal assistance such as technical guidance and/or training to co-workers

  • Other duties may be assigned

In addition to typical responsibilities, essential job functions include but are not limited to the following:

Create Great Impressions

  • Leads seamless, delightful, and superior welcome, workday, and departure experience for all

  • Works across teams to proactively communicate and prepare for all events, to anticipate and address concerns, and to ensure events operate without incident

Create Great Outcomes

  • Work with facilities team to anticipate and resolve obstacles in the workplace

  • Implements and monitors standards of service to meet and exceed expectations and looks for opportunities to improve efficiencies across hospitality operations and expenditures

Create Delight

  • Consistently creating new opportunities to bring delight into the workplace through engagement, events, and surpassing the expected

  • Familiar with all services within the facility and works with facilities management and human capital teams to facilitate hospitality approach across services

  • Keeps a finger to the pulse of the community (including surrounding area: theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for office visitors and employees

  • Leads seamless, delightful, and superior welcome, workday, and departure experience for allWorks across teams to proactively communicate and prepare for all events, to anticipate and address concerns, and to ensure events operate without incident

EDUCATION and EXPERIENCE

  • High school diploma or general education degree (GED) required

  • Call Center experience preferred

  • Minimum two years of related experience

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding

  • Ability to write routine reports and correspondence

  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor

FINANCIAL KNOWLEDGE

Ability to calculate simple figures such as percentages

REASONING ABILITY

  • Ability to understand and carry out general instructions in standard situations

  • Ability to solve problems in standard situations. Requires basic analytical skills

OTHER SKILLS and ABILITIES

  • Intermediate Knowledge of Microsoft Office Suite products

  • Ability to type 45-50 WPM

SCOPE OF RESPONSIBILITY

  • Decisions made with general understanding of procedures and company policies to achieve set results and deadlines

  • Errors in judgment may cause short-term impact to co-workers and supervisor

US Company Profile

About CBRE (NYSE: CBG): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 70,000 professionals provide exceptional outcomes for clients in 60+ countries. When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit CBRE.com.

Canada Profile

About CBRE (NYSE: CBG): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Come experience the employee advantage at CBRE.

CBRE Limited is an equal opportunity employer who welcomes and encourages applications from all persons regardless of race, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law. Accommodations are available on request for all candidates at any time. If you require accommodation at any stage of the recruitment process, please contact CBRE Human Resources at hrsccanada@cbre.com mailto: hrsccanada@cbre.com or via telephone1-866-388-4346.

As a leader in real estate services, CBRE's professionals provide exceptional outcomes for clients in 60+ countries. Visit www.cbre.ca