BlueVolt Customer Success Advocate in Portland, Oregon

About BlueVolt:

BlueVolt is an innovative education technology company focused on delivering solutions that our customers love. Interest in our products and services is skyrocketing; usage is up 88% year over year. Our flagship product is a platform for online learning for the manufacturing, construction and service industries.

The BlueVolt solution improves people’s performance to drive business growth. Our learning platform and solutions allow our customers to share in an industry-specific ecosystem of extended learning. Manufacturers can ensure learning around their products reaches their entire channel. Distributors can develop a productive, profitable and happy workforce. BlueVolt believes that knowledge powers growth and our customers know this to be true.

General Description:

The role of Customer Success Advocate, will own BlueVolt’s existing customer relationships, develop innovative approaches to deploying and improve our customer’s learning and development programs. The position will be accountable for ensuring customer satisfaction ratings are high, communicating with customers regularly to maintain and increase engagement, as well as identify and drive opportunities to grow existing accounts with BlueVolt’s products and services. He/she will solicit case studies, ROI and testimonials from our customers in order to both validate our value proposition and provide feedback to our product and sales teams; and create and manage operational and customer success metrics. Additionally, the role will use his/her expertise and experience to collaborate cross-functionally within BlueVolt to help drive our customer-focused team strategy.

Reports to: Brandon Maskew, Customer Success Manager

Positions Reporting: None

Responsibilities:

• Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction. • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of BlueVolt products and services. • Develop, prepare, and nurture customers along their customer journey. • Strategically align with clients to establish critical goals, or other key performance indicators, in order to achieve successful business outcomes • Work to identify and/or develop upsell opportunities. • Advocate customer needs/issues cross-departmentally. • Strategically align with BlueVolt internal teams to ensure customer goals are exceeded

Performance Characteristics:

• You’re driven: No one needs to push you to excel; it’s just who you are. • Eager to learn, adapt and perfect your work; you seek out help and put it to good use. • Impeccable written and verbal communication skills. • Detail oriented and analytical. • Strong team player but still a self-starter. • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.

Education/Experience Requirements

• 3-5 years of relevant experience. • Experience working as part of a technical sales team a plus • Prior experience in Customer Success, Account Management or equivalent history of increasing customer satisfaction, adoption, and retention.

Physical Requirements

Must be able to lift up to 25 lbs. Viewing of computer screen and hand manipulation (hand/eye coordination) is necessary in order to operate a computer keyboard and handle data processing. Must be able to drive, as some automobile travel is necessary in this position. Must be able to stoop, bend and reach overhead in order to file, store, lift and carry materials.