Staples Delivery Supervisor in Portland, Oregon


Responsible for first-line management and performance of the Staples Delivery Operation (SDO) location. Collaborates with the SDO Manager and Director of Delivery Operations for preparing and planning strategies to meet the SDO’s daily, weekly, and monthly customer service and financial goals. Ensures all deliveries to Staples NAD customers are performed according to time, safety, efficiency, and accuracy standards. Also ensures the SDO operates according to budgeted guidelines. Responsibilities also include; coaching and managing associates to high performance standards and recognizing individual and team success. Work in concert with the senior management team in the pursuit of operational excellence and the SDOs all around success.

Primary Responsibilities:

  • Direct daily delivery operations, staffing and resources to accomplish delivery schedule within the assigned delivery area

  • Control administrative processes so they are performed in an accurate and timely manner

  • Develop individual associate’s skills, standards and morale through training and coaching

  • Direct, support and delegate tasks as appropriate to an individual associate’s skill level

  • Give consistent and thorough feedback to associates and conduct timely Performance Appraisals, and deliver disciplinary action if necessary

  • Read, understand and analyze daily, weekly, and monthly operational reports; use these reports to evaluate department’s performance; compute figures to accurately plan/adjust headcount to meet department’s objectives

  • Develop and execute daily and weekly action plans to meet department SDO performance expectations

  • Monitor and evaluate safe work practices and maintain a safe work environment



  • Bachelor’s Degree in a related field typically required

  • 3 – 5 years related experience typically required

  • Strong team based leadership, motivational, and development skills essential

  • Experience managing in a high growth, multi division, multi million dollar company

  • Computation/mathematical ability and reading comprehension of technical/financial materials and reports

  • Knowledge of PC applications

  • Eagerness and ability to learn - absorb new information quickly

  • Initiative to work with minimal instruction and direction

  • Strong oral and written communication skills

  • Experience and working knowledge of transportation systems and processes, productivity standards, and technology

  • Demonstrated responsibility, maturity, and leadership ability

  • Demonstrated analytical thinking and problem solving ability

  • Possess a sense of urgency required to work in a deadline driven environment

  • Strong organizational and motivational skills, and attention to detail

  • Customer-service oriented

About Us

Staples Supply Chain and Logistics is recognized as one of the top supply chain organizations within North America. With an extensive fulfillment and delivery network providing services for three main business units, we are able to deliver customer orders next day to 98% of the U.S. population, not to mention or Distribution Centers supporting our Retail Stores. Our 10,000 Supply Chain & Logistics associates throughout North America continue to “make more happen” through the integration of people, process and technology. We sell more than 2 million SKUs and are continually adding more products for our customers. We continue to invest in our people, capabilities and technology to deliver “Every product our customers need, when they want it, where they want and how they want it.” Without a doubt, our Supply Chain differentiates us from our emerging competitors.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.