Dow Chemical Field Applications Engineer in Portland, Oregon
The Dow Chemical Company is looking for aField Applications Engineer.This position includes responsibility for technical support of products offered by Dow’s CMP (Chemical, Mechanical Polishing) Technologies business to the semiconductor industry in North America. Products are inclusive of all CMP (Chemical, Mechanical Polishing) consumables offered by Dow, the #1 market share leader of CMP (Chemical, Mechanical Polishing) consumables. The position is based in the Boise, Idaho, within close proximity of the assigned key account. We are also open to Portland, Oregon and Newark, Delaware.
The candidate will be responsible for new pad and slurry product development, introductions and application support at the key account. In his/her role the applicant will have the primary function of developing and transferring the product and process application knowledge to the customer. The candidate will interface closely with the technical community in charge of developing the products and the global account team in charge of long-term support of the product. The candidate will be trained to develop expertise in the new products prior to their market introduction and will be responsible for introduction of the products at the key account through the customer acceptance phase which includes process optimization and customization, early stage troubleshooting and process stabilization at the customer site. It is expected that the candidate will spend as much as 50% of his/her time traveling. Selected candidate will participate in achieving the company quality goals and will operate in compliance with company safety practices.
General FAE (Field Application Engineer)/FSE (Field Service Engineer) Role
New Business Promotion:
Understand technical requirements and opportunities within the accounts.
This will involve a dynamic plan as the needs and requirements are anticipated to change.
Work with Account Management to determine where the opportunity fits within the scope of our ability to engage, given available resources (align supplier strengths to meet the customer needs).
Along with Account Management Team, develop the people strategy within the customer and identify advocates.
Coordinate both internal and external demos and evaluations. The FAE/FSE will be solely accountable, or will work along with other groups such as Applications Engineering, depending on the complexity of the opportunity.
Coordinate with Applications Engineering for product roll-outs and training at customers on new products.
Along with Account Management, or solely, generate and present technical updates both at the customer and internally.
Develop understanding and expertise on customer processes and the use of the products (CMPT and competitive).
Along with Account Management, develop Customer Improvement Plans (CIP) and work with customers to accomplish the agreed upon technical portions of the CIP.
Work with customers on process improvement and optimization (upgrade with advanced Dow product offering to meet goals of customer-CIP and protect Dow’s market share).
For technical related issues, define the issue. Have an understanding of the customer process, this will include working with the customer to determine root cause and attempt to isolate whether issues are product related, or due to other external contributing factors.
Along with Account Management, manage customer expectations in relation to CMPT available resources, and our ability to provide support.
Along with Technical Services, communicate and work with the customer throughout the resolution process.
When necessary for issue resolution, coordinate product or process studies to troubleshoot the issue. This may include polishing, analysis, special testing, etc.
Perform the job safely and help promote safe attitude throughout the company.
Where applicable, may participate in the technical training and development of other members within the group.
Key Interface Roles:
Internal to Sales / Marketing / Customer Service
Technology Groups – Applications Engineering, Tech Service, Pad/slurry Research & Development, Apps Lab as examples
MINIMUM REQUIREMENTS FOR ROLE (JOB)
Technical Bachelor of Science
Minimum 3 yrs process development/customer engagement experiences
Willing to travel, as the job will include travel within the defined region as well as potentially other areas within North America as needed. Travel requirement is expected to be 50%.
PREFERED REQUIREMENTS FOR ROLE (JOB)
Excellent communication/interpersonal skills; ability to give detailed technical presentations to all audiences.
Three years of experience with semiconductor processes; Chemical, Mechanical & Polishing (CMP) process knowledge.
DOE, data analysis and technical reporting.
Knowledge of all pertinent lab metrology and procedures.
Able to work both in team environment as well as independently
Developed understanding of the use of statistics is preferred.
Dow (NYSE: DOW)combines the power of science and technology to passionately innovate what is essential to human progress. The Company is driving innovations that extract value from material, polymer, chemical and biological science to help address many of the world's most challenging problems, such as the need for fresh food, safer and more sustainable transportation, clean water, energy efficiency, more durable infrastructure, and increasing agricultural productivity. Dow's integrated, market-driven portfolio delivers a broad range of technology-based products and solutions to customers in 175 countries and in high-growth sectors such as packaging, infrastructure, transportation, consumer care, electronics, and agriculture. In 2016, Dow had annual sales of $48 billion and employed approximately 56,000 people worldwide. The Company's more than 7,000 product families are manufactured at 189 sites in 34 countries across the globe. References to "Dow" or the "Company" mean The Dow Chemical Company and its consolidated subsidiaries unless otherwise expressly noted. More information about Dow can be found at: www.dow.com.
Competitive salaries and comprehensive benefits
An annual variable pay program that rewards team and individual performance while sharing success across the company
Employee stock ownership - and the commitment to long-term success that it brings
On-going learning opportunities within a diverse, inclusive and rewarding work environment
Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth
The chance to work within a global company and interact with colleagues from around the world
Opportunities that spark your imagination and ignite your passion to help others
Dow is an Equal Employment Opportunity Employer
As part of our dedication to the diversity of our workforce, Dow is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at: http://www.dow.com/en-us/contact-us, you may call us at 1 800-523-3945 and select Option 1, or send a facsimile request to 1 989-636-3674.
Field Applications Engineer
North America-USA-Oregon-Portland, North America-USA-Delaware-Newark