CBRE Operations Manager (Workplace Delivery Manager) in Portland, Oregon

Operations Manager (Workplace Delivery Manager)

Portland, Oregon, United States at https://cbre.referrals.selectminds.com/jobs/24477/other-jobs-matching/location-only

Requisition # 17018597

The Workplace Delivery Manager will be supported as an integral part of the team and will also interface with groups across the organization to ensure timely and seamless delivery. The Workplace Delivery Manager will manage and be responsible for the team that delivers facility management and building engineering services. The role will respond to a wide variety of on-site requests, providing proactive, knowledgeable, engaged service, while creatively exceeding expectations. Also, experienced in Building financial management, including but now limited to forecasting, variance reporting, and budgeting.

CBRE is seeking an experienced professional with a passion for exceptional service. This individual has a unique opportunity to bring top tier, hospitality-focused experience. The position will be supported as an integral part of the facilities team and will also interface with groups across the organization to ensure timely and seamless delivery.

In addition to typical responsibilities, essential job functions include but are not limited to the following:

Create Great Impressions

  • Leads seamless, delightful, and superior welcome, workday, and departure experience for all

  • Works across teams to proactively communicate and prepare for all events, to anticipate and address concerns, and to ensure events operate without incident

Create Great Outcomes

  • Work with facilities team to anticipate and resolve obstacles in the workplace

  • Implements and monitors standards of service to meet and exceed expectations and looks for opportunities to improve efficiencies across hospitality operations and expenditures

Create Delight

  • Consistently creating new opportunities to bring delight into the workplace through engagement, events, and surpassing the expected

  • Familiar with all services within the facility and works with facilities management and human capital teams to facilitate hospitality approach across services

  • Keeps a finger to the pulse of the community (including surrounding area: theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for office visitors and employees

  • High school diploma or general education degree (GED) required. Bachelor's degree preferred

  • Proven ability to guide and coach team members across different units

  • Minimum of 12 years in the building management, facility management, and engineering/technician services business

  • Ability to lead and motivate direct reports and large associated teams

  • Recognized commitment to Guest Service and exceeding guest expectations

  • Demonstrated capacity to use curiosity to find opportunities to create amazing outcomes

  • Worked in and mastered CMMS and PM system management and reporting

  • Excellent leadership, written/verbal communication and interpersonal skills

  • Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner

  • An operational knowledge and proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Tableau, SharePoint) and other management and dashboard reporting systems

US Company Profile

About CBRE (NYSE: CBG): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 70,000 professionals provide exceptional outcomes for clients in 60+ countries. When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit CBRE.com.

Canada Profile

About CBRE (NYSE: CBG): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Come experience the employee advantage at CBRE.

CBRE Limited is an equal opportunity employer who welcomes and encourages applications from all persons regardless of race, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law. Accommodations are available on request for all candidates at any time. If you require accommodation at any stage of the recruitment process, please contact CBRE Human Resources at hrsccanada@cbre.com mailto: hrsccanada@cbre.com or via telephone1-866-388-4346.

As a leader in real estate services, CBRE's professionals provide exceptional outcomes for clients in 60+ countries. Visit www.cbre.ca