InComm Operations Specialist - International in Portland, Oregon

Overview:

InComm is a leading provider of cutting-edge prepaid products, services, and transaction technologies to retailers, brands, and consumers. InComm supports more than 450,000 points of distribution and helps retailers build prepaid card destinations, connect brands with new markets, and give consumers a simple, secure shopping experience.

Please visit our website for more information about InComm.

InComm Digital Solutions (IDS) redefines the connection between merchants and their customers through our stored value and mobile gifting solutions. As the pioneer of digital gift card delivery, IDS helps our customers leverage their gift card programs in new ways to drive sales. The IDS platform supports gift cards sales through e-commerce, social media, promotional, and B2B toolsets. Gift cards can be delivered physically by mail or digitally to a recipient's email or mobile device.

This position is located in our downtown Portland, OR offices. Please visit our website for more information about InComm Digital Solutions.

Benefits of joining our team:

  • Opportunity to solve interesting and challenging problems within a growing industry

  • Collaborative and supportive Agile environment

  • Continuous delivery culture and weekly production releases

  • Community of strong software professionals

  • Opportunities for career growth

  • Downtown high-rise location with lots of windows and good views

  • Healthy work environment, including in-suite bike storage, showers, and standing desks

  • Company provided snacks and catered lunch and breakfast once a week

  • Easy access to public transportation and company provided transit passs.

Responsibilities:

  • New International Incentive and Loyalty Channel and B2C Account Implementation:

  • Communicate with sales team and clients to gather and document technical, product and contract requirements regarding the client’s implementation and ongoing maintenance of our company’s products, software and services. Document appropriate information in Customer Relationship Management system (CRM).

  • Coordinate new client activities with appropriate team members, keeping team apprised of client requirements, deliverables and timelines.

  • Conduct pre and post launch quality assurance review of account confirmation, client communications, training, and billing for each new customer prior to customer presentation.

  • Customer Escalation Support

  • Provide client support, respond to client inquiries, and facilitate connections with appropriate company resources to quickly resolve early-identified problems

  • Track time involvement with each client contact in our activity tracking software, ensure timely tracking of project status in our project management software.

  • Represent InComm Digital Solutions in a positive, professional, and customer focused manner.

  • Other duties as assigned.

Qualifications:

  • Ability for extreme attention to detail is critical to success

  • Conversational and/or written fluency in Japanese, Chinese (Traditional characters competency preferred), or ASEAN languages is a major plus and strongly encouraged. Any other linguistic proficiencies are a plus.

  • Experience or skills with html coding and/or Photoshop or related programs is a plus

  • Minimum two years client facing communication experience required.

  • Associates, BA or BS degree preferred.

  • Proficient in Microsoft Office suite including Excel, Word, Powerpoint, and Outlook.

  • Experience working with Customer Relationship Management software (Salesforce), Sharepoint and activity tracking systems is helpful.

  • Ability to work with internally developed Administration and Back Office systems.

  • Project Management experience is helpful.

  • Preference given to applicants who have demonstrated experience developing and supporting technology partnerships.

  • Experience in prepaid, stored value or gift card products is a plus.

  • Strong commitment to customer service.

  • Working hours would start at 08:00-17:00 PST; flexibility in working hours availability for potential adjustment in the future is helpful

InComm is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race; color; religion; national origin; sex; sexual orientation; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program

Job Location US-OR-Portland

Type Full-Time