University of Oregon Technology and Access Services Manager, UO Portland Library in Portland, Oregon

Technology and Access Services Manager, UO Portland Library

Apply nowJob no:520763

Work type:Officer of Administration

Location:Portland, OR

Categories:Information Technology, Library


Appointment Type and Duration:Regular, Ongoing

Salary:$55,000-$72,000 per year


Application Review Begins

July 31, 2017; position open until filled

Special Instructions to Applicants

In addition to your online application, please include:

1) A cover letter that clearly indicates how your experience makes you an ideal fit for this position.

2) A current resume or CV

3) Three professional references, one of whom must be your current supervisor.

Department Summary

As an essential partner in the University’s educational, research, and public service mission, the University of Oregon Libraries enrich the student learning experience, encourage exploration and research at all levels, and contribute to advancements in access to scholarly resources.

The University of Oregon Libraries is the only Association of Research Libraries (ARL) member in Oregon. The library is a member of the Orbis Cascade Alliance, a consortium of 39 colleges and universities in Oregon, Washington, and Idaho with a shared catalog and other joint programs. The University of Oregon Libraries is a member of Oregon WIN, a consortium of universities and communities colleges that operates an educational broadband service network. In addition to the full range of research library programs, the UO Libraries also provide many of the university's central educational technology services, including Canvas administration, classroom technology support, broadcast-quality video production, distance education delivery, streaming media, educational technology support, and technology-related faculty development and training.

Position Summary

Reporting to the Associate Dean of Strategic Initiatives and Program Development, the incumbent ensures alignment with the technical direction provided by Library Administration and the Center for Media and Educational Technology (CMET). Working closely with UO Libraries staff including CMET and Library Systems, the Technical Services Manager, UO Portland Library, provides team leadership, project management, and hands-on support of the UO Portland’s full range of library access services educational technologies, including but not limited to: university- and student-owned computers; output devices and peripherals; classroom control and presentation systems; content capture, conferencing, and distribution systems for distance education and outreach; multimedia scanning, recording, and editing devices and systems; and software for multimedia design, architectural planning, geographic information systems, and office productivity. Provides hands-on support of library workflow-related technology. Hires, trains, deploys, manages, and supervises technical staff including staff responsible for end-user technology support, instructional technology support, large-format and digital media production, and classroom audio-visual systems. Facilitates needs assessment and purchasing of equipment and software both internally and for other academic units. Prepares technology-related project proposals and budget requests. Provides training for end-users.

Minimum Requirements

• Bachelor's Degree or an equivalent amount of skills and experience

• In-depth knowledge and hands-on technical support experience with current classroom and presentation technologies, including content capture and multi-site videoconferencing, AV and media services.

This position must be able to work occasional nights and/or weekends to fulfill special projects and events.

Professional Competencies

• Experience troubleshooting and providing technical support for Windows and macOS computers, end-user software, and associated peripherals.

• Excellent analytical, customer service, supervisory, and oral and written communication skills. • Demonstrated ability to handle multiple tasks simultaneously and establish appropriate priorities, to work productively on cross-departmental and distributed teams, to work independently, and to collaborate effectively with faculty, staff, and students at all levels and with people of diverse backgrounds.

• Ability to apply consultative skills to assess user needs and communicate technology systems and solutions.

Preferred Qualifications

• Degree in computer science, instructional technology, or relevant field.

• 4+ years experience in technology support; experience with web and database servers; experience with networked management tools such as distributed systems management, print management, and application server software; experience with networked classroom control systems (Crestron); experience supporting networks, computers, and instructional technology in a university setting; experience implementing AV industry standards; familiarity with IT security and hardening networked devices; experience designing and providing baseline and cost-recovery services; and/or professional-level video production and/or event management experience.

FLSA Exempt:Yes

All offers of employment are contingent upon successful completion of a background inquiry.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Affirmative Action and Equal Opportunity, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

Advertised:17 Jul 2017Pacific Daylight Time

Applications close: