PDS Tech Inc Help Desk Support in Salem, Oregon

PDS Tech, Inc. is seeking a Help Desk Support for a in Salem, OR.

  • Provide electronic product and application end users with operational and technical assistance.

  • Determine call resolution and log calls.

  • Generate product replacement orders and troubleshoot and resolve customer technical issues.

  • Provide technical and billing support via telephone, email and/or chat to end users and administrators of Onity commercial and/or hospitality products and systems in a timely and effective manner, while projecting a courteous and professional image.

  • Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications.

  • Apply established customer satisfaction skills to resolve issues with end users and create a positive image.

  • Follow call-handling procedures to assure uniform support within the goals of the department.

  • Order replacement products and track shipment of those products.

  • Maintain and update customer records.

  • Place follow-up calls to ensure customer satisfaction.

  • Handle technical support and billing issues as required.

  • Meet call handling volume and productivity goals in an inbound call center environment.

This position may require you to submit to and pass a drug test and/or background check. If this is a hands-on position, you may also be required to pass a safety and productivity examination.

PDS Tech, Inc. will comply with all applicable federal and state laws governing the use of such background checks and drug tests.

PDS Tech, Inc. is an Equal Opportunity Employer and will not discriminate against applicants on the basis of race, color, religion, sexual orientation, gender identity, national origin, veteran status, or disability.

Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:

  • Health insurance

  • Paid holidays

  • Weekly payroll

  • Immediate 401(k) eligibility

  • Completion Bonuses

  • Training

  • Please note availability of benefits may vary by position

PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, check out http://www.pdstech.com/

$$$ PDS pays for referrals! $$$

We pay thousands each month in referral bonuses!

Contact a recruiter for details

To find a recruiter near you, look at our Branch Locator. at http://www.pdstech.com/pds_locations.htm