WorkSource Oregon Front Desk Team Member in SEASIDE, Oregon
' Provide fantastic customer service to guests, ensuring that their needs are served. ' Collect customer service information and determine guest satisfaction. ' Resolve customer problems. ' Develop an intimate knowledge of the hotel services, pricing, layout and events. ' Promote hotel services and educate guests to improve their experience. ' Registers guests and assigns rooms. Accommodates special requests whenever possible. ' Thoroughly understands and adheres to proper credit and cash-handling policies and procedures. ' Knows room locations, types of rooms available, and room rates. ' Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. ' Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late check-outs, early check-ins, special requests, and part-day rooms. ' Possesses a working knowledge of the reservations procedures. Takes same day reservations and future reservations. ' Processes guest check-outs. ' Reads and writes any information in the daily log. Is aware of daily activities and meetings taking place in the hotel. ' Knows all safety and emergency procedures. Is aware of accident prevention policies. ' Maintains the cleanliness and neatness of the front desk area.