Fiserv Client Executive IV in Beaverton, Oregon
About the Role :
The Biller Solutions Account Management team is organized into geographic regions. Teams of Account Executives, Account Delivery Partners, and Technical Account Managers are led by the Director – Account Management, and face-off with Clients in the Insurance, Utilities, Telecommunications, Healthcare or Banking/Consumer Finance markets within each region. Account Executives have a direct reporting relationship with the Director – Account Management. Each region may be responsible for growing and nurturing a portfolio of client relationships that generate between $60M and $100M in revenue annually.
We are looking for a Senior Account Executive to join our Fiserv Biller Solutions Account Management team. The Associate in this role will deliver superior levels of service & sales through the education, development, and proactive management of existing Clients. Account Executives are responsible and accountable for decision making that will drive the following results:
Achieve assigned revenue targets
Successfully negotiate and execute targeted Client Renewal Agreements
Pursue and close add-on sales with existing Clients, such as, new payment channels, new payment types, new lines of business, and additional Fiserv products/services
About our Business:
Fiserv’s Biller Solutions division offers a portfolio of industry-leading billing and payments products including on-demand payments, bill presentment and payment, eBill distribution, and Walk-In payments. These products are used by thousands of financial institutions and direct billers, including most of the top institutions in the country. BillMatrix allows for Billers to collect electronic payments via IVR, Web, and CSR; e-Bill Distribution allows Billers to ‘publish’ electronic bills to Fiserv-hosted Banking front-ends/customers; and CheckFreePay provides Billers with the largest walk-in bill payment network in the U.S.
Fiserv is on an aggressive path to define the next generation digital billing and payments experience, with a mission to deliver payment experiences when and where consumers want to consume them.
Reporting Relationships :
Reports To: Director – Account Management
Peers: 3 - 5
Direct Reports: 0
Essential Job Responsibilities :
Proven ability to interface with senior management or C-level executives across Client relationships
Requires minimal supervision and direction; creates and presents succinct/sound recommendations independently
Proven track record in attaining/exceeding quota-based metrics for self and team
Strategic account planning experience required
Strong presentation skills tailored to target audience
Critical thinking and problem-solving skills
Excellent communication skills that include internal communication of client opportunities, issues, escalations and external communication that includes key Fiserv messages
Demonstrated leadership skills coupled with strong business acumen and detail orientation
Requires minimum of 7 years of account management or sales experience in a business-to-business environment or equivalent experience; with 5+ years of experience in the financial services industry preferred. The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. Required Qualifications:
Education: Bachelors degree and 7 years of experience or high school diploma and 10 years of experience.
Requires 7 years of account management or sales experience in a business-to-business environment or equivalent experience; with 5+ years of experience in the financial services industry preferred.
Strong interpersonal skills and high degree of professionalism.
Self-motivated and ability to work independently with minimal supervision.
Computer literate with minimum of 5 years’ experience with Salesforce.com (or similar eCRM tools), MS Office (to include Word, Excel, Powerpoint and Outlook).
Must have own reliable transportation, valid drivers' license, auto insurance, and good driving record. Preferred Qualifications: Relationship Management
Develops and strengthens professional relationships with Client executives and decision makers, including making introductions to Fiserv Senior Leadership Team members
Coordinates and executes regular status and strategy meetings with Client Senior Management teams to understand their needs and link them to Fiserv’s product and service strategies
Works collaboratively with Clients to negotiate timely, profitable, low-risk, multi-year renewals
Provides leadership and oversight, marshalling Fiserv resources as required to respond to implementation, testing, operational, and other types of Client challenges
Growing the Business
Drives creation of strategic account plans that set the strategic direction, target up-line relationships within client accounts, and drive the business forward; collaborates and provides input on Enterprise plans where applicable
Identifies and pursues opportunities to increase revenue derived from assigned Client relationships
Responsible for proactively conducting analysis of clients’ business metrics and research to optimize product activity that will drive value for our external customers
Conducts account and territory reviews for internal executive management team members
Engages in effective forecasting and budgeting of key metrics for assigned POD client accounts
Identifies and capitalizes on expansion opportunities within existing accounts and up-selling additional products/services, and assists with cross-business unit sales efforts
Manages complex client relationships
Travel Required : Up to 40% travel – Ability to travel to assigned Client locations as well as to other regions / territories, as may be required.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.