Fiserv Communications Specialist in Beaverton, Oregon

Position Description

What makes an outstanding Communications Specialist?

Do you consider yourself an excellent written communicator, a passionate customer advocate, and well organized? If so, and you have the ability to quickly grasp technical concepts and communicate critical information to our clients and internal associates, you will thrive in this position. As a Client Communications Specialist, your key responsibility is to collaborate with technical subject matter experts to define and then author, strategize and execute communications for distribution. We work in a dynamic environment that requires the dissemination of very complex information into a well-written communication, identification of the appropriate distribution list and efficiently leadership of the distribution process.

As a Communications Specialist, you will:

  • Assimilate technical information and quickly author and distribute quality communications to Fiserv clients, business partners and staff under tight timelines to achieve service level expectations.

  • Exhibiting flexibility and strong social skills is key, since this position will have a wide variety of responsibilities and synchronize with others across divisions.

  • You will lead and execute communication strategy discussions.

  • You will also efficiently handle feedback from partners at all levels of the organization.

  • We need you to initiate and lead meetings as necessary for a variety of situations throughout the course of an assignment.

  • We also need you to follow team standard methodologies and templates to maintain archives of documents to ensure easy access for numerous partners.

  • Additionally, you will track status of exceptional communication deliverables and follow up accordingly

  • Assist in development of materials necessary to support the team including developing and maintaining team procedures, updating educational materials for partners, other procedural documentation associated with automation of particular tasks

  • Participate in continuous process improvement discussions as a means to advocate for the client experience, improve overall service, reduce costs, training as needed and improve quality.

You may need to be available to work flexible hours as needed

  • Qualifications for considerations:

  • 5+ years Fiserv or EFT Industry experience

  • High school diploma

  • Strong interpersonal, project management and prioritization skills to handle complex communication strategy in a rapidly changing environment

  • Demonstrated experience making decisions and solving problems complex in nature and for which there may be no precedent

  • Ability to work independently as well as perform as a strong teammate

  • Excellent written and verbal skills

  • Ability to comprehend and assimilate details quickly and accurately

  • Proficient in Microsoft Excel and Word.

  • Ability to travel (approximately 15%) and work extended hours, as need

Preferred qualifications for consideration :

  • Experience with Silverpop and ServiceNow and or Service Point – Publications, Incident & Knowledge preferred

  • Technical Writing experience

  • Familiarity with Microsoft Access a plus

  • Knowledge Fiserv’s processing environments preferred

  • Digital Consumer Experience

  • Bachelor’s degree strongly preferred

About the business:

Fiserv Card Services provides complete debit, credit and ATM payment services to Financial Institutions as well as Accel, a best-in-class payments network. We offer solutions that enable our clients to grow their payments business. Fiserv processes consumer and business debit and credit transactions –both PIN & Signature. Our comprehensive services include card management, authorization, risk management, settlement and reporting.

Fiserv is an Equal Opportunity Employer/Disability/Vet

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.