Genesis Financial Solutions, Inc. Product Manager in Beaverton, Oregon

Join the nation’s leader in second-look financing as our Product Manager!

Summary

The Product Manager will function as the primary point of contact between Information Technology and internal lines of business within GFS. The ideal candidate with understand our client’s Information Technology needs and coordinate across IT and relevant vendors and partners to deliver high quality results on time and budget.

This position oversees a cross-functional team consisting of IT, vendors, product managers, and others to maintain and improve processes used in call center operations for processing payments by consumers towards their credit card balances. This requires collaborating with a wide variety of technical and business stakeholders to deliver high quality outcomes, to periodically correct any errors, and to implement changes to systems. This person will be responsible for documenting new business and technical requirements, documenting processes, establishing monitoring plans, conducting testing and maintaining high standards for a consumer facing operation.

Come work for us and enjoy the following perks:

  • Competitive benefits package

  • 401K participation on the 1st day of the month after completing 90 days of employment

  • 4% matching

  • Employer contribution vests immediately

  • Free lunch “Super Wednesday” on the 1st Wednesday of every month

  • Food Truck Thursdays

  • Massage Clinics on the 3rd Wednesday of every month

  • Free parking

As our Product Manager you will:

  • Function as process owner for systems involved with our call center systems.

  • Work closely with Operations and business stakeholders to set the strategic direction and build a product roadmap for technology and vendor teams to execute.

  • Create and effectively champion a data-driven vision for accountable systems.

  • Develop features based on in-depth analysis and clear understanding of consumer needs.

  • Effectively design plans based on priorities, set clear and measurable objectives and deploy team resources appropriately to achieve business goals.

  • Develop and measure product KPIs, derive key insights, and monitor system performance against objectives.

  • Work closely with project teams that range from product managers, IT and QA engineers, vendors, and business stakeholders.

  • Maintain a proactive approach and communication to stakeholders effectively, with emphasis on maintaining alignment with core sponsors.

  • Contract and vendor management: build partnerships across organizational, departmental, and geographical boundaries.

    These duties must be performed with or without reasonable accommodation.

Requirements:

  • Bachelor’s degree in Technology, Business, or related field.

  • 5+ year’s professional experience in managing cross-functional teams.

  • Experience with Agile software development methodologies.

  • Experience defining and documenting Themes, Epics, and User Stories.

  • Experience prioritizing and managing backlogs.

  • Experience with working with, and managing integrated Vendor solutions.

  • Knowledge of Scaled Agile Framework (SAFe) a plus.

  • Experience working with cross functional teams a plus.

  • Experience with building go-to-market strategies and plans.

  • Strong interpersonal communication skills (both oral and written) with a customer service orientation; ability to discuss technical topics with a non-technical audience.

  • Possess business acumen and have the ability to work closely with all levels of employees and management.

  • Experience in financial services or servicing operations desirable.

Preferred Qualifications:

  • Experience with business process improvements and methodologies is preferred.

About Genesis

Genesis Financial Solutions is the nation’s leading and largest provider of private label credit programs for non-prime consumers. The company originates private label credit cards through point-of-sale partnerships with retailers and health care providers. In addition, we have a fast-growing direct-to-consumer business, originating non-prime MasterCard accounts. Both products provide underserved consumers access to the financing they need to pursue their life goals.

We attribute our leading position in the industry to a strong focus on providing outstanding service to both retail partners and end consumers. We pride ourselves on offering the same credit experience that prime customers receive. Sophisticated analytics, high-quality execution, strict adherence to regulatory and compliance requirements and an unmatched expertise in risk management all make this possible.

Genesis Financial Solutions is an equal opportunity employer (EEO).

Requirements:

  • Bachelor’s degree in Technology, Business, or related field.

  • 5+ year’s professional experience in managing cross-functional teams.

  • Experience with Agile software development methodologies.

  • Experience defining and documenting Themes, Epics, and User Stories.

  • Experience prioritizing and managing backlogs.

  • Experience with working with, and managing integrated Vendor solutions.

  • Knowledge of Scaled Agile Framework (SAFe) a plus.

  • Experience working with cross functional teams a plus.

  • Experience with building go-to-market strategies and plans.

  • Strong interpersonal communication skills (both oral and written) with a customer service orientation; ability to discuss technical topics with a non-technical audience.

  • Possess business acumen and have the ability to work closely with all levels of employees and management.

  • Experience in financial services or servicing operations desirable.

Preferred Qualifications:

  • Experience with business process improvements and methodologies is preferred.

About Genesis

Genesis Financial Solutions is the nation’s leading and largest provider of private label credit programs for non-prime consumers. The company originates private label credit cards through point-of-sale partnerships with retailers and health care providers. In addition, we have a fast-growing direct-to-consumer business, originating non-prime MasterCard accounts. Both products provide underserved consumers access to the financing they need to pursue their life goals.

We attribute our leading position in the industry to a strong focus on providing outstanding service to both retail partners and end consumers. We pride ourselves on offering the same credit experience that prime customers receive. Sophisticated analytics, high-quality execution, strict adherence to regulatory and compliance requirements and an unmatched expertise in risk management all make this possible.

Genesis Financial Solutions is an equal opportunity employer (EEO).