Genesis Financial Solutions, Inc. Sr. Desktop Support Engineer (VMware) in Beaverton, Oregon

Summary

The primary goal of this position is to ensure the smooth operation of the helpdesk services, desktop managed services, and end user satisfaction. This person will provide tier 2 or 3 support for application, server, network and data storage services for system users. This position is highly customer service oriented, and requires excellent interpersonal, technical, and troubleshooting skills.

NOTE Must have VMware experience to be considered.

Come work for us and enjoy the following perks:

  • Competitive benefits package

  • 401K participation on the 1st day of the month after completing 90 days of employment

  • 4% matching

  • Employer contribution vests immediately

  • Free lunch “Super Wednesday” on the 1st Wednesday of every month

  • Food Truck Thursdays

  • Massage Clinics on the 3rd Wednesday of every month

  • Free parking

As Our Sr. Desktop Support Engineer you will:

  • Responsible for the availability and integrity of physical/virtual desktop and laptop systems.

  • Responsible for Printer systems and devices.

  • Responsible for additional end user devices (scanners, printers, Smart phones, Blackberry devices, iPads, etc.)

  • Hardware, software, and supplies ordering and fulfillment.

  • Responsible for desktop/laptop OS imaging and image deployment.

  • Responsible for client side VoIP phone systems support (Cisco UCCx express).

  • Responsible for application packages and deployment.

  • Daily management and maintenance tasks for related technologies.

  • Responsible for creating and maintaining end user accounts and systems, including Active Directory GPO and logon scripts.

  • Provides support for tier 1 through 3 network and server issues.

  • Troubleshoot, resolve, and document systems issues.

  • Develops and maintains disaster recovery procedures for desktop and laptop systems.

  • Works closely with the Senior Network and Systems Engineers on server, network, vLAN, and VoIP phone systems support.

  • Manages systems back-ups and restores, including servers and workstations, backup schedule, and tape rotations.

  • Works well both alone or in a team setting, and is expected to manage their time effectively.

  • Conduct periodic audits, testing, and remediation in accordance with IT, PCI and SSAE/SOC1 Audit policies.

  • Maintains relationships with key vendors.

  • Maintain a highly secure infrastructure, protecting sensitive corporate data from internal and external threats.

  • Respond to requests for assistance or information in a timely and professional manner.

  • Participate in On-call support rotation.

  • Other duties as assigned.

Requirements:

  • Bachelor’s degree (or equivalent work experience) and 5+ years experience working as a Desktop Support Specialist or Engineer, in an environment supporting Windows 2003 and 2008 servers, VMWare, Active Directory, Windows XP and Windows 7 operating systems, and VoIP phone systems equipment.

  • Minimum 3+ years working as a Systems Administrator supporting Windows servers 2003 and 2008R2 in an Active Directory environment.

  • Two or more years working with OS and application imaging, packaging, patching, and deployment technologies, including a thorough knowledge of Group Policy Objects implementations.

  • Experience working in environments supporting 700+ users and 60+ servers, including call center and eCommerce.

  • Strong ability to work with a wide variety of end user personalities, and adjust communication methods where required.

  • Ability to multi-task in a fast-paced environment.

  • Strong understanding of backup and restore tools and technologies (tape, D2D, D2D2T, etc.)

  • Strong familiarity with Windows Server 2003 and 2008 R2, Active Directory , IIS 6.x, and IIS 7.x, VMware 5.x, vSphere, SANs and shelves, HP servers, Dell workstations, and Cisco switches and routers.

  • Working familiarity of DNS, DFS, TCP/IP, UDP, sFTP, SMTP, IIS, Exchange 2003/2010, Symantec products (Endpoint, Backup Exec, SMTP gateway, etc.).

  • Ability to assess, document, and implement a high level of security across all segments of the IT infrastructure.

  • Understands potential impacts to processes and systems across organization and factors these into solutions. Excellent conceptualization, analytical, logic, and documentation skills.

  • Must meet work deadlines, have regular attendance, good oral and written communication skills, high level of confidentiality, unquestionable ethics and integrity, good interpersonal skills, ability to work with a team, and ability to organize, and prioritize.

Preferred Qualifications:

  • Industry certifications (MCSE, MCP Win7, CCNA, Hardware+, Network+, ITIL, etc.)

  • Experience with performance monitoring and management tools such as Orion APM/NPM

  • Experience with Cisco Unified Call Center Express phone and Unity voice mail systems

  • Project Management experience and/or certifications

  • IIS 7.x web farm management experience

  • Financial industry experience

About Genesis

Genesis Financial Solutions is the nation’s leading and largest provider of private label credit programs for non-prime consumers. The company originates private label credit cards through point-of-sale partnerships with retailers and health care providers. In addition, we have a fast-growing direct-to-consumer business, originating non-prime MasterCard accounts. Both products provide underserved consumers access to the financing they need to pursue their life goals.

We attribute our leading position in the industry to a strong focus on providing outstanding service to both retail partners and end consumers. We pride ourselves on offering the same credit experience that prime customers receive. Sophisticated analytics, high-quality execution, strict adherence to regulatory and compliance requirements and an unmatched expertise in risk management all make this possible.

Genesis Financial Solutions is an equal opportunity employer (EEO).

Requirements:

  • Bachelor’s degree (or equivalent work experience) and 5+ years experience working as a Desktop Support Specialist or Engineer, in an environment supporting Windows 2003 and 2008 servers, VMWare, Active Directory, Windows XP and Windows 7 operating systems, and VoIP phone systems equipment.

  • Minimum 3+ years working as a Systems Administrator supporting Windows servers 2003 and 2008R2 in an Active Directory environment.

  • Two or more years working with OS and application imaging, packaging, patching, and deployment technologies, including a thorough knowledge of Group Policy Objects implementations.

  • Experience working in environments supporting 700+ users and 60+ servers, including call center and eCommerce.

  • Strong ability to work with a wide variety of end user personalities, and adjust communication methods where required.

  • Ability to multi-task in a fast-paced environment.

  • Strong understanding of backup and restore tools and technologies (tape, D2D, D2D2T, etc.)

  • Strong familiarity with Windows Server 2003 and 2008 R2, Active Directory , IIS 6.x, and IIS 7.x, VMware 5.x, vSphere, SANs and shelves, HP servers, Dell workstations, and Cisco switches and routers.

  • Working familiarity of DNS, DFS, TCP/IP, UDP, sFTP, SMTP, IIS, Exchange 2003/2010, Symantec products (Endpoint, Backup Exec, SMTP gateway, etc.).

  • Ability to assess, document, and implement a high level of security across all segments of the IT infrastructure.

  • Understands potential impacts to processes and systems across organization and factors these into solutions. Excellent conceptualization, analytical, logic, and documentation skills.

  • Must meet work deadlines, have regular attendance, good oral and written communication skills, high level of confidentiality, unquestionable ethics and integrity, good interpersonal skills, ability to work with a team, and ability to organize, and prioritize.

Preferred Qualifications:

  • Industry certifications (MCSE, MCP Win7, CCNA, Hardware+, Network+, ITIL, etc.)

  • Experience with performance monitoring and management tools such as Orion APM/NPM

  • Experience with Cisco Unified Call Center Express phone and Unity voice mail systems

  • Project Management experience and/or certifications

  • IIS 7.x web farm management experience

  • Financial industry experience

About Genesis

Genesis Financial Solutions is the nation’s leading and largest provider of private label credit programs for non-prime consumers. The company originates private label credit cards through point-of-sale partnerships with retailers and health care providers. In addition, we have a fast-growing direct-to-consumer business, originating non-prime MasterCard accounts. Both products provide underserved consumers access to the financing they need to pursue their life goals.

We attribute our leading position in the industry to a strong focus on providing outstanding service to both retail partners and end consumers. We pride ourselves on offering the same credit experience that prime customers receive. Sophisticated analytics, high-quality execution, strict adherence to regulatory and compliance requirements and an unmatched expertise in risk management all make this possible.

Genesis Financial Solutions is an equal opportunity employer (EEO).