Epiq Global Sr. Project Coordinator in Beaverton, Oregon
It's fun to work at a company where people truly believe in what they are doing!
The Senior Project Coordinator (Sr. PC) position supports the Project Manager (PM) in project execution in the Client Services department and assist the PM in ensuring a consistent, superior client experience. The Sr. PC is a subject matter expert for the team of Project Coordinators (PC) in Client Services and will often lead, mentor or help support trainings for other PCs. In addition to helping support the PM in overall project execution, the Sr. PC will partner with several internal key departments including, but not limited to; Data Services, Product/Website Development, Print/Mail Services, Call Center, Disbursements and Claims Operations.
Project Execution – Act as back-up to Project Manager or Associate Project Manager, continually meet project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinates with the various operational teams) to deliver all project deliverables on time, within budget and at the highest quality standards
Operating Standards – Participate in the development, and implementation of a set of standards by which all client service staff operate to create a best in practice culture that allows for similar level of service regardless of the project staff assigned
Research & Communication – Research claim inquiries and appropriately communicate findings with clients, claimants, and/or other operational departments, research process issues and effectively communicate with project teams and other operational departments
Reporting & Documentation – Provide project reporting and summaries, perform analysis of reporting and ensure quality assurance, draft claimant letters, draft project telephone scripts and website text, assist in development of business rules for claims processing and payments
Internal Collaboration - Strive to meet the needs of the client while building internal relationships by providing overflow support and expertise to other Client Services Teams, as needed
Forecasting – Assist as needed with accurate forecasting of planned revenue based on anticipated stages of work
Training & Mentorship – Provide training and mentorship to other Project Coordinators or other members within Client Services, as needed
Special Projects – Help support internal strategic initiatives and projects by acting as a Subject Matter Expert on behalf of Client Services
Towards this goal, the Senior Project Coordinator will work with the Project Managers of Client Services as well as other operational departments to continually enhance service quality standards to meet and/or exceed client expectations. This position is responsible for fostering a team environment and building cooperation between client services team members, and other departments to provide the highest quality service standards. A critical component of the job is to manage and resolve complex tasks.
Job Qualifications and Requirements:
1+ year experience as a Project Coordinator with direct client/customer contact
Excellent verbal and written communication skills with a professional, calm demeanor
Critical thinking skills and the ability to efficiently gather and process information in a fast paced environment are required
Bachelor’s Degree from an accredited college or university
Experience with MS Office Suite, specifically Word, Excel, Access and Outlook
Work is fast-paced and performed in an office environment with extensive contact with clients and employees. The industry we serve demands the highest level of confidentiality and professionalism in safeguarding client and project information. Highly effective Class Action & Claims Solutions and Corporate Services associates thrive on being in an environment that rewards the following critical success factors:
Adaptability: Appropriately reacting to changing situations without a loss of effectiveness and enthusiasm for strategic initiatives and corporate goals.
Analysis: Identifying problems and causes or analyzing how processes and procedures could be improved, collecting relevant information and identifying possible solutions.
Attention to Detail: Appropriately completing all of the individual tasks accurately or according to workflow/process guidelines with an emphasis on reaching or exceeding quality standards.
Creativity: Being inventive, imaginative and innovative.
Development of Others: Providing the means for others to grow and develop personally and professionally within and across departments.
Energy: Maintaining a fast, active pace in the normal course of a day.
Flexibility: Going into situations without preconceived notions with a willingness to assess various options in order to determine a course of action.
Integrity: Strict adherence to job-related standards, values or norms.
Learning Ability: Understanding and applying new information.
Listening. Hearing and comprehending verbal messages and confirming back what you hear.
Team Player: Functioning as an active member of a group while maintaining focus on your individual contributions and responsibilities.
Verbal & Written Communication: Effective oral, written and nonverbal expression without preparation.
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.
Position requires no significant manual labor.
Position does require moderate standing, sitting, carrying and walking.
Position requires infrequent lifting, repetitive bending and/or moving.
Position requires close vision, distant vision, peripheral vision, and depth perception.
Position requires talking and listening to communications with clients and employees.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world.
We strive for a cohesive, collaborative environment that focuses on group achievement.
With over 5000 associates worldwide, Epiq operates in 14 countries and over 80 global locations.