Telephone & Data Systems Broadband Technician I in Bend , Oregon
The Broadband Technician I position performs basic installations, disconnects and service changes for residential and business customers. These services include, but are not limited to, video service, HSD Services, and home phone service and installation. This role performs basic troubleshooting from the tap to the customer’s electronic devices (TV, DVD, Modem etc.). This position will assist with installing, splicing, repairing and maintaining aerial, buried, and/or underground fiber optic and copper cable.
This position has a shift of Monday-Friday, 8am-5pm local time.
Perform basic installation of all necessary cable wiring (interior and exterior) and hardware from the tap to the customer’s equipment for reception of cable and other company services that are offered for single and multi-family
This may include burial of underground Broadband facilities utilizing different methods of placement, including excavation or hand digging for the placement of drop facilities to customer premise, streets and right of way and placement of conduit to customer premise, in streets and the right of ways as well as pulling of hardline into conduits after placement of conduits. Position may also be responsible for placement of conduit structure in new subdivision joint trench construction projects
Perform all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC, NEC and NESC)
Perform connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, relocates, install additional outlets, and install or remove equipment (i.e. converters)
Assure proper signal levels and picture quality on all television sets, and clean the premises of all debris and material after installation is complete
Monitor and record system, drop, and in-house leakage; properly record all required information on work orders, surveys, referrals, etc
Promote cable, internet, and other company services; educate customer on proper use of the service, including how to add additional services, channel lineups, proper equipment usage, and other services that are available
6+ months’ customer service experience -OR- current military service, or prior military service with honorable discharge
Must have and maintain a valid driver’s license
Must be reliable and responsible, with a strong work ethic dedicated to a team
Practical knowledge/experience with computer applications
Familiarity with company products and services
Proven organizational skills and ability to multi-task
Requires being available for on-call/standby responsibilities and may require occasional travel
Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers
Ability to work in a fast-paced, dynamic work environment
Physical requirements may vary based on company needs: Ability to dig, lift and climb
Successful completion of the SCTE Broadband Premise Install test within the first 3 months of
Ability to pass Department of Transportation physical and driver testing
As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.
At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!
Requisition ID: 2021-16690
Company: TDS Cable Operations
External Company Name: TDS Telecom
External Company URL: www.tdsinc.com