State of Oregon Human Services Specialist 3 in Clackamas, Oregon

Human Services Specialist 3



Human Services Specialist 3


$34,488.00 - $49,728.00 Annually


Clackamas, OR

Job Type



Human Services-Children, Adults & Families

Job Number



6/20/2018 11:59 PM Pacific

  • Description

  • Benefits

  • Questions



The Office of Self-Sufficiency, which is part of the Oregon Department of Human Services is looking for a highly organized, self-motivated, and able to work independently professional. Our ideal candidate is a team player, highly organized, great communication skills, attention to detail and excellent customer service skills. If this is you, apply to this amazing opportunity today!

This employment opportunity is with our Self-Sufficiency Programs. There is one permanent, full-time Human Service Specialist 3 (Benefit and Eligibility Worker) opening located in Clackamas (16440 SE 82nd Drive). This position is represented by a union.

DHS is guided by our core values of Integrity, Innovation, Respect, Service Equity, Responsibility, Stewardship and Professionalism.

What you will be doing:

Accurately determine eligibility for programs provided by Self Sufficiency program which include Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), and Employment Related Day Care (ERDC). Duties include:

  • Interviews applicants to obtain information to determine eligibility for Self Sufficiency benefits: Supplemental Nutrition Assistance Program, Temporary Assistance for Needy Families, and Employment Related Day Care. Provide referrals to community resources as needed. Discuss and reinforce the agency's mission, emphasizing that agency services are intended to be a temporary solution to stabilize families while working toward individual self-sufficiency.

  • Review application and supporting documents. Inquiries of individuals and families to elicit information to verify and/or support application. Clarifies incomplete or unclear information/documentation. Explains rules, regulations, procedures, and responsibilities to individuals and families. Informs applicant of additional documentation needed, where appropriate. Contacts collateral sources as needed to confirm information.

  • Applies guidelines to decide eligibility for (SNAP), (TANF), (ERDC), and other DHS programs. Computes amount of benefits and completes narratives and documents necessary to issue benefits to explain reasons for eligibility. Writes narrative report summarizing interview with family and collateral sources, and reasons for case actions.

  • Requests documentation from clients to recertify eligibility as mandated by program rules and ensures timely issuance of benefits.

  • Provides assistance in obtaining child support through client interviewing, collection of child support information, and referral to Division of Child Support.

  • Provides benefit transfer services in out-stationed settings, such as schools and community based organizations, if assigned.

  • Consistently treats families served, stakeholders, partners, and co-workers with dignity and respect.

  • Represents the agency, if assigned, in court actions requiring testimony about participants involved in legal actions.

  • Maintains up-to-date information on-line to provide cash payments, Supplemental Nutrition Assistance Program (SNAP), OFSET information, and medical identification cards on a timely manner.


The employee's work is conducted in offices, customers' homes and other program sites. Work can require travel, including overnight. Employee has contact with a range of people including some exhibiting anger and frustration. Customers could be drug or alcohol affected and/or in need of treatment. The employee will exposed to a range of emotionally charged issues and will need to respond professionally, confronting when necessary.

The work schedule for this position will be determined by business need. Also based on business need, this position may be relocated to other offices or to out stationed sites within the district.

Office environment with heating, ventilation and air conditioning. Limited physical exertion. May require sitting at a terminal or telephone for prolonged periods of the work day.

We are looking for candidates with a work history that demonstrates skill with the following:

  • Experience working in a social/human services setting interviewing customers in person and over the phone to obtain information and determine eligibility.

  • Experience with DHS Self Sufficiency Programs.

  • Experience accurately using basic mathematics in a work environment

  • Experience communicating decisions, rules, regulations, policies, and procedures to clients or customers verbally and in writing.

  • Experience reviewing documents for accuracy.

  • Experience with computer applications such as Microsoft Word, Outlook, Internet Explorer, Microsoft EXCEL, TRACS, Oregon ACCESS or other DHS programs

  • Experience working with individuals of a diverse population

  • Experience following meeting deadlines, goals and expected outcomes

This is what you need to qualify:

Two years of experience determining eligibility for an agency program by interviewing to assess the needs of customer, and interpreting and applying the policies, rules, and guidelines that are applicable to the customer's situation.

Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience).

Only candidates who meet the qualifications for this position and with work experience most closely meeting the requested skills of this position will be invited to an interview.


Veteran's Points:

Eligible veterans who meet the qualifications will be give veterans' preference. To receive preference, veterans must attach appropriate documentation as outlined by the Department of Administrative Services at the following website: Veterans Resources. Veterans may also call the Oregon Department of Veterans' Affairs at 1-800-692-9666.

Questions and inquiries regarding this recruitment may be directed to:

Kathie Brostrom, Workforce Recruitment Consultant


TTY users please contact the Oregon Telecommunications Relay Service: 1-800-735-2900 and ask the Telecommunications Assistant to connect you to 503-945-5698 (TTY Users).

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.


The Oregon Department of Human Services/Oregon Health Authority is committed to affirmative action, equal employment opportunity and workplace diversity.


The State of Oregon is implementing a new Human Resource Information System (HRIS), Workday. Workday will provide the latest technology in the areas of recruitment and retention.

Core benefits

Medical, vision and dental insurance

  • Comprehensive medical, dental and vision plans for the employee and qualified family members

  • $5,000 in employee basic life insurance

Retirement benefits

  • Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

  • Employer paid defined benefit and defined contribution programs

**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.

Paid leaves and other benefits

  • Sick leave earned at the rate of 8 hours per a month with no maximum accumulation

  • Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments

  • 24 hours personal leave earned each fiscal year

  • Ten paid holidays a year

The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits

  • Term life (employee, spouse or domestic partner, and dependents

  • Long-term and short-term disability

  • Accidental Death and Dismemberment

  • Long-term care (self and eligible family members)

  • Flexible spending accounts

  • Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.

The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.