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CARD Medical Office Manager in Clackamas, Oregon

ORGANIZATION

The Center for Autism and Related Disorders, LLC (CARD) is among the world’s largest and most experienced organizations effectively treating individuals of all ages who are diagnosed with autism spectrum disorder. CARD strives to meet the growing need for services by continuously opening new centers throughout the country to provide top-quality applied behavior analysis (ABA) therapy and supervision across all ages and populations.

CARD was founded in 1990 by leading autism expert and clinical psychologist Doreen Granpeesheh, PhD, BCBA-D. CARD treats individuals with ASD using the principles of ABA, which is empirically proven to be the most effective method for treating individuals with ASD and recommended by the American Academy of Pediatrics and the US Surgeon General. With locations throughout US and internationally, CARD’s mission is to provide access to top-quality treatment all over the world. Through its network of trained technicians, behavior analysts, and researchers, CARD develops and implements quality, comprehensive, and individualized treatment programs that lead to patient success.

DESCRIPTION

The Medical Office Manager oversees all medical administrative functions of the satellite center. The Medical Office Manager will supervise the day to day operations of the center including employee/patient satisfaction, medical billing, patient and staff scheduling, payroll and general reporting. The Medical Office Manager is responsible for the management of administrative and clinical staff and will assist with clinical recruitment. The Medical Office Manager is responsible for the overall financial health of the satellite center by leading the improvements in areas of contract fulfillment, patient retention, staff retention and regional growth. The Medical Office Manager is also tasked with working close with behavior technicians to ensure appropriate oversight and mentorship of staff at the center. The Medical Office Manager is responsible for the key performance indicators at the center and for staff retention and morale. The Medical Office Manager is a member of the operations team and reports to the Regional Manager.

RESPONSIBILITIES

  • Implement and represent CARD policy enthusiastically

  • Represent CARD professionally and ethically to internal and external stakeholders

  • Oversee administrative and clinical staff and daily office operations

  • Provide excellent patient support including all scheduling needs

  • Provide excellent staff support including all scheduling needs

  • Provide mentorship and career development to administrative and clinical staff

  • Managing scheduling for 100% contract fulfillment of patients and optimization of staff schedules

  • Supervise medical coding and medical billing to ensure 100% accuracy

  • Oversee the tracking of equipment and devices and manage inventory

  • Responsible for facility cleaning, hygiene, safety and maintenance

  • Provide outreach and marketing support for the center to meet operation metrics

  • Maintain patient and employee privacy in accordance with CARD policy

  • Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations

EXPERIENCE & QUALIFICATIONS

  • Bachelor’s Degree in Heath Administration or Business Administration

  • Master’s Degree in Health or Business Administration is preferred

  • Certified Medical Office Manager (CMOM) or Certified Medical Manager (CMM)

  • A minimum of 2 years’ experience in healthcare management

  • Excellent interpersonal relationship skills and the ability to work with individuals of all levels

  • Excellent written and verbal communication skills including phone and e-mail etiquette

  • Excellent computer skills including Excel, Word, Outlook; strong knowledge of all MS Office programs

  • Ability to provide effective mentorship and coaching to employees

  • Ability to utilize leadership skills with center employees

  • Ability to work closely with the families of patients for the patient’s overall success and quality of care

  • Key characteristics: organized, adaptability, attention to detail, problem solving and integrity

  • Ability to prioritize and multi-task

  • Ability to lift up to 25 lbs. on a frequent basis

Compensation & Benefits

  • Paid travel time and mileage reimbursement at IRS standards

  • Opportunities for advancement

  • For qualifying employees benefits include medical, dental, vision, life insurance, flexible spending program, 401K

  • Monthly corporate discount programs by major retailers

Job ID: 2019-3516

Street: 12901 SE 97th Ave., Suite 180

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