State of Oregon Family Coach (Human Services Case Manager) in Dallas, Oregon

Family Coach (Human Services Case Manager)



Family Coach (Human Services Case Manager)


$38,244.00 - $55,548.00 Annually


Dallas, OR

Job Type



Human Services-Children, Adults & Families

Job Number



12/19/2018 11:59 PM Pacific

  • Description

  • Benefits

  • Questions



The Department of Human Services (DHS) mission is the safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors and people with disabilities. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees.

DHS is guided by our core values of Integrity, Innovation, Respect, Service Equity, Responsibility, Stewardship and Professionalism.

For an inside look into the Oregon Department of Human Services please visit

The Department of Human Services branch office within Self Sufficiency is currently recruiting for ONE Family Coach position to provide services for Self Sufficiency programs. There is ONE permanent, full-time opening located in Dallas (190 W Ellendale Ave). This position is represented by a union.


The Family Coach is responsible for person-centered, strength-based practice to assist families transitioning into a state of independence through collaboration and partnership within the agency and the community.

Family Coaches may engage families in many different ways these include but are not limited to: individual and family assessment; identification of goals that are attainable and provide a glide path off state assistance; identification of individual and family strengths; collaboration with other state agencies, and collaboration with community organizations and resources. This position may also determine eligibility for programs as necessary.

This position negotiates coaching contracts with the adults in the home; utilizing the continuum of Jobs activities, supporting both the adults needs as well as the family's needs to attain the goal of employment. It is essential for the Family Coach to evaluate employability readiness, provide meaningful provider referrals, promote services and motivate the adult towards employment. The Family Coaches must develop and maintain a base knowledge of employment services; contractors; and community services to meet the employment needs of the family. This knowledge must span various levels of employment readiness including limited work experience, criminal backgrounds, career paths from entry level on up, etc.


Critical decisions regarding risks to child and families as well as what services are necessary to remove these risks. These decisions have long term effects on the child and families.

The individual provides initial and ongoing financial assistance to assist families in reaching self-sufficiency. The employee must make decisions related to eligibility for agency programs and resources needed to assist the family in reaching self-sufficiency. Making decisions regarding services and program eligibility can result in financial stability for families and the agency's performance outcomes being met. More importantly, decisions can lead to increased self-sufficiency for families and obstacles removed from the way of families as they make progress towards independence from our programs.

Make independent decision daily based on knowledge and relating to DHS policy and procedures. Decisions affect SS customers, staff and various aspects of the branch operations. Decisions affect quality and quantity of district work. Improper decisions could have negative consequences for DHS. Decisions cover complex family situations and recommendations for coaching contracts. Errors can result in creating hardships for at-risk families with children up to and including removal of the child from the home.


This job is a fast paced position that include a high volume of individual and family contact, collaboration with various community agencies, as well as computer entry and tracking and requires cultural/racial diversity and sensitivity.

Employee's work is conducted in offices, participant's homes, and other community sites. Employee has contact with a wide range of people including some exhibiting anger and frustration under stressful conditions. Participants may be drug or alcohol-affected and in need of treatment. The employee will be exposed to and need to deal with a range of emotionally charged issues, confronting where necessary.

Must have a valid driver's license and acceptable driving record. If no driver's license, must be able to provide alternate method of transportation. Some overnight travel may be required to attend statewide meetings and trainings.

Hours of work may vary from day to day and may include evenings and weekends. Overtime must be pre-approved by a manager.


You may qualify 4 different ways.

  • A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR

  • A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR

  • An Associate's degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR

  • Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).


  • Ability to initiate and maintain relationships.

  • Ability to facilitate and support families with tools and resources.

  • Experience working with a diverse population.

  • Capacity to communicate and establish boundaries and set realistic milestones.

  • Skilled in working with individuals who find it challenging to express themselves verbally, requiring the coach to assist in articulating challenges, realistic goals and associated timeframes.

  • Ability to coordinate communication and action among multiple parties and integrate multiple services as part of plan development.

  • Ability to interact with families to identify challenges.


  • Knowledge of DHS programs and services and passion to serve the public

  • Knowledge of mental health, drug and alcohol issues and resources

  • Knowledge of diversity and cultural awareness of the populations served

  • Knowledge of community resources and the ability to develop and sustain relationships in the community to connect clients to needed resources

  • Ability to perform home visits to assess and monitor progress of the client and assess safe living situations for children

  • Ability to show empathy and compassion, yet facilitate personal accountability of participant families in achieving employment and stability goals

WORKDAY is coming

The State of Oregon is implementing a new Human Resource Information System (HRIS), Workday. Workday will provide the latest technology in the areas of recruitment and retention. The State of Oregon now requires an e-mail address be provided on all applications.

Applicant E-Recruit Help and Support:

This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.

E-Recruit technical support: or call 855-524-5627 (toll free)

Information on Veterans' Preference points:

Questions and inquiries regarding this recruitment may be directed to:, Workforce Recruitment Consultant. Please be sure that you include the job post number.

DHS will communicate with all applicants via e-mail.

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900 and ask the Telecommunications Assistant to connect you to 503-945-5698 (8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday). If you need an alternate format of the application or assistance to participate in the hiring process please contact our ADA Office at,

Core benefits

Medical, vision and dental insurance

  • Comprehensive medical, dental and vision plans for the employee and qualified family members

  • $5,000 in employee basic life insurance

Retirement benefits

  • Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

  • Employer paid defined benefit and defined contribution programs

**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.

Paid leaves and other benefits

  • Sick leave earned at the rate of 8 hours per a month with no maximum accumulation

  • Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments

  • 24 hours personal leave earned each fiscal year

  • Ten paid holidays a year

The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits

  • Term life (employee, spouse or domestic partner, and dependents

  • Long-term and short-term disability

  • Accidental Death and Dismemberment

  • Long-term care (self and eligible family members)

  • Flexible spending accounts

  • Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.

The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.