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University of Oregon Access Services Specialist in Eugene, Oregon

Access Services Specialist

Apply nowJob no:524267

Work type:Classified Staff

Location:Eugene, OR

Categories:Administrative/Office Support, Library


Classification:Library Technician 3

Appointment Type and Duration:Regular, Ongoing

Salary:$16.30 - $24.57 per hour


Review of Applications Begins

Position closes July 31, 2019

Special Instructions to Applicants

Complete applications must include:

• A current resume or CV;

• A cover letter; and

• Three professional references, one of whom must be your current or most recent supervisor.

• Answers to the following supplemental questions:

a) Describe your experience providing customer service in a library setting, including your philosophy, attitude, and approach toward public service.

b) This position assists UO faculty, students, and staff, as well as the public. Describe your experience working in an environment with individuals from diverse backgrounds and cultures.

c) This position requires the use of problem-solving skills, independent judgement, and self-motivation. Provide some examples of work experience you have had in a library setting that utilize these skills.

d) Design Library employees use a variety of computer programs for daily operations and for finding information. They frequently assist library users with software found at public workstations, including those used for design and image scanning, and troubleshoot printing and scanning problems. Describe your experience working with any software or hardware that might be of value in working at the Design Library.

Note: Regular work schedule for this position is Sunday-Thursday. Hours vary according to academic term. Requires evening and/or weekend hours. May be required to work during holidays.

Department Summary

The Design Library is a discipline-oriented branch library and a major center for art and architectural information in the Pacific Northwest. The Design Library has a total staff of 2.0 Faculty, 1.0 Officer of Administration, 1.0 Classified Staff, and Student Assistants.

Position Summary

The purpose of this position is to help library users find and use services and materials easily and quickly. This position is a primary contact for all public service-related issues that affect operations at the Design Library. In addition, the person in this position has the following major responsibilities:

• Understanding and interpreting a complex set of regulations and policies (both internal and external) as they relate to the library collection.

• Supervising Interlibrary Loan, Summit resource sharing, and document delivery at the Design Library.

• Managing Course Reserves in the Design Library, working closely with College of Design faculty to ensure needed materials are available for students.

• Responding to patron inquiries about information services and resources, and making appropriate referrals.

• Explaining and interpreting policies and procedures, and making independent decisions on how to best serve a patron’s needs.

• Performing non-routine search activity involving access to world-wide library collections.

• Reporting and helping resolve problems relating to the building, systems and equipment.

• Assisting with hiring, training and supervision of student employees. Primary supervisor on Sundays, evenings, and in absence of Library Manager.

• Coordinating collection services through the oversight of the current periodicals collection, including shipments to bindery, and assisting with the maintenance of the general collections, including coordinating inventories, updating missing searches, and ensuring catalog accuracy.

• Other various tasks include: maintaining departmental procedural manuals; adding documentation of practices and procedures; providing inventory control of stocked supplies for public areas and equipment; compiling and preparing reports and statistics; representing the library or unit on groups associated with job responsibilities or as assigned.

Minimum Requirements

• Bachelor’s degree plus two years of current (within 5 years) experience in a Library;


• 4 years of current library experience;


• Advanced proficiency in multiple library specific computer applications, e.g., integrated library systems, database applications, institutional repository; content management systems.

• Some positions may also require in-depth knowledge of specialty area(s), e.g., original cataloging, complex copy cataloging, serials management, ILL management, government documents, image resources, music.

Professional Competencies

• Must have a positive public service attitude, good judgment, and demonstrated technology skills.

• The ability to work effectively and cooperatively with College of Design faculty, students, and coworkers is essential, as are good communication, editing, and organizational skills.

• Must be able to work under pressure. The wide variety of job responsibilities in a branch library requires strong technical expertise, accuracy, problem-solving skills, self-motivation, flexibility, ability to embrace change and take risks if the situation requires it, and sustained continuous learning.

• The successful candidate will support and enhance a diverse learning and working environment.

Preferred Qualifications

• Successful performance would be facilitated by a year of experience in circulation or access services in an automated library environment.

• Extensive computing experience including scanning and digitizing, record uploading, use of networked resources, data entry, and retrieval.

• High impact public contact experience providing or requesting information from the public and communicating effectively with individuals from diverse backgrounds and cultures.

• Experience with Ex Libris Alma and Primo, ILLiad Client, and other common office software for communication and word processing, such as Microsoft Word, Excel, and Outlook.

FLSA Exempt:No

All offers of employment are contingent upon successful completion of a background inquiry.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us atuocareers@uoregon.eduor 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

Advertised:10 Jul 2019Pacific Daylight Time

Applications close:31 Jul 2019Pacific Daylight Time