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The MENTOR Network Case Management Supervisor in Eugene, Oregon

Case Management Supervisor Primary Location: United States-OR-OREugene Function: Program Services Coordination/Case Management Description

MENTOR Oregon is looking for a Lead Personal Agent/ Case Management Supervisor in Eugene, OR. As a Lead Personal Agent you will train, supervise, and monitor Personal Agents (Case Managers) to support them to be successful in their jobs. The Lead Personal Agent works cooperatively as part of the brokerage management team and contributes to the analysis of staff trends, policy development, and to the general improvement and overall functioning of the brokerage.

Job Responsibilities:

  • Reviews and provides feedback on a sample of supervisees’ billable progress notes each month
  • Responsible for hiring, onboarding and ongoing training for case management staff
  • Reviews all ISPs, Service Agreements and Adult Needs Assessments completed by supervisees for accuracy and completeness
  • Completes quality assurance activities to monitor performance and to identify training needs
  • Reviews and helps to complete Crisis Entry Summary form and other Crisis documents for all supervisees; provides process support and oversight
  • Reviews and submits Exception Requests to the ODDS Exceptions Committee, coordinates on additional information requests

What we offer you:

  • Full compensation/benefits package for those working over 30 hours per week
  • 401(k) with company matching (pending eligibility requirements)
  • Referral bonus when you refer someone who is hired and employed 120 days
  • A rewarding work environment with an incredible team of co-workers
  • Paid training with access to jobs throughout our nation-wide Network
  • Mileage reimbursement
  • Paid Time Off, Holiday pay, and Annual bonus plans
  • Family-oriented environment, casual dress, employee events
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