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Lane Community College Part-Time, Student Services Specialist - ABSE in Eugene, Oregon

AA/EEO Statement

AA/EEO Statement

Lane Community College is an Affirmative Action / Equal Opportunity / Veteran / Disabled Employer embracing equity, inclusion and accessibility. We encourage a safe and hospitable environment for women, minority, veteran and disabled candidates.

  • Lane actively recruits Veterans and those with Disabilities for all positions. For accommodations and questions call 541-463-5586.
  • Veterans, please fax, e-mail, mail or deliver your documentation (DD214/DD215/letter of disability) to Human Resources lees@lanecc.edu, 541-463-3970
  • Lane Community College insures that all veteran documentation submitted to HR will remain confidential.

Position Information:

Applicant Notification
Search Information
  • Provide all documents as requested; a resume may not take the place of any one section of the application.
  • Unofficial or Official Transcripts are required for this position at the time of application. See instructions below.
  • Candidates will be able to implement and ensure an “equity lens” is used to assess, implement and maintain systems and structures that are inclusive and respectful.
  • Incomplete applications will not be considered.
* Our application is used to determine your initial salary placement for selected candidates. All employment and education history will be considered.
How to monitor your application
  1. Enter recruitment@lanecc.edu into your safe sending list. Notifications will be sent toward the end of search process. Be sure to check your spam mail.
  2. Visit your Employment Opportunities account. The main page will show your status in the search. * See applicant instructions. Positions close at 9:00 pm.
Salary/Compensation Statement

All employees are compensated through electronic direct deposit.

  • Part-Time Benefits may be available for qualified employees.

Schedule may vary with hours increasing up to 40 hrs a week during peak periods, up to 1039 hours in a 12-month period.

* Our application is used to determine your initial salary placement for selected candidates. All employment and education history will be considered.
Working Schedule

Schedule may vary with hours increasing during peak periods up to 40 hours per week, up to 1039 hours in a 12 month period.

Required QUALIFICATIONS

Required Education
Required Education
  • High school diploma or equivalent.
Required Experience
Required Experience
  • Six (6) months of reception that includes general office or student support services with extensive public contact and data entry.

Preferred QUALIFICATIONS

Preferred Education
Preferred Education
  • One (1) year of college preferred with coursework in business administration, office management, or a related field.
Preferred Experience
Preferred Experience
  • One (1) year of general office experience performing the full range of office support duties that include answering telephones and front-desk reception.
  • One (1) year of experience with data entry in a system-wide database.
Bilingual/Multicultural Statement

Multicultural experience and bilingual proficiency in World languages is preferred.

A demonstrated commitment to promote and enhance the concepts of social justice and culturally competent behaviors is expected.

Equivalency Statement

Equivalent combination of training and experience will be considered for meeting minimum qualifications.

Applicants are responsible to show how their personal training and experience would qualify them for the position.

Position Purpose
Position Purpose

To provide support to the Adult Basic & Secondary Education department by performing general reception, orientation, and student services work.

Essential Functions
Essential Functions
  • Provide initial program information to prospective students of diverse backgrounds in person, via phone or email, and refer students to appropriate resources.
  • Provide consistent support and encouragement to students. Must demonstrate active concern for students and staff.
  • Assist in orientation including testing new students and discussion of test scores or referral to advising personnel.
  • Performs variety of tasks related to student admissions, (such as applicant interviewing, registration, solving student account issues, data entry verification and updating student data).
  • Work closely with faculty in ABSE and ESL departments to determine instructor and classroom needs.
  • Provide documentation, assistance, and information promptly.
  • Schedule work orders through Megamation system.
  • Provide accurate and timely data entry to meet college and department deadlines.
  • Perform the full range of office support duties including word-processing, accurate filing, phone and front desk reception, processing forms, making copies, sorting mail, and maintaining inventory of supplies.
  • Regular attendance and participation in department meetings.
  • Maintain consistent adherence to confidentiality policies of the college and department.
  • Become CASAS certified to proctor computerized tests for all ABSE and selected ESL students.
  • Provide excellent customer service to all students, staff, and faculty of ABSE, ESL, or Lane Community College.
  • Problem solve and manage sensitive information with appropriate awareness of FERPA standards; maintain confidentiality and sensitivity to the privacy needs of students.
  • Other duties as assigned.
Equity and Inclusion
  • Demonstrate Lane’s core value of social justice by ensuring equity and inclusion skills such as respect, inclusiveness, reflecting, valuing of cultural and personal differences, are the basis of employee and student interpersonal communications and relationships, and are applied to all position responsibilities.
  • Duties are carried out respectfully and inclusively, regardless of age, color, disability, gender, gender identity or expression, social class, marital status, national origin, race, ethnicity, religion, sexual orientation, veteran’s status, nationality, age, language, origin or employment status.
  • Must demonstrate an active concern for students and staff.
Supervision Statement

Work is under the general supervision of the ABSE Dean and performed independently based on a knowledge of office and Lane policies and procedures. An Administrative Coordinator is available to plan and coordinate the work, answer questions and troubleshoot problems on a daily basis.

This position may have responsibility to assign tasks, provide priorities, train and check the work of student assistants, hourly employees and volunteers. Work is reviewed by the supervisor for the quality of service provided to students.

Physical Demands/Working Environment

This position works indoors and is exposed to usual office working conditions that includes office noises and interruptions, such as printers, telephones, and visitors. This position requires that an employee be able to sit or stand for extended periods of time; perform cognitive and psychometric work for more than six (6) hours a day. This position may work with individuals who may be hostile or abusive. Work may require transporting materials up to twenty-five (25) pounds.

Knowledge Skills and Abilities
Knowledge of:
  • General office procedures.
  • Office equipment including computers, copiers, scanners, fax, calculators and printers.
  • Microsoft applications, including but not limited to, Word, Excel, and Publisher.
  • Google applications, including Docs, Sheets, and GMail.
  • Website management, internet browsers, e-mail systems.
Skill in:
  • Customer service experiences.
  • Composition, grammar, spelling, and editing.
  • Accuracy and attention to detail.
  • Active listening.
Ability to:
  • Interact with students, staff and the public from a range of countries and cultures in a pleasant, tactful and courteous manner.
  • Share knowledge of all Lane programs with students.
  • Learn and apply college and department policies and procedures.
  • Type with accuracy.
  • Answer multi-line phones in a professional and helpful manner.
  • Interact and work with students, staff and the public from a range of countries and cultures in a pleasant, tactful and courteous manner.
  • Communicate effectively orally and in writing with both native and non-native speakers of English.
  • Manage time effectively, prioritize tasks, take initiative, and work independently.
  • Maintain confidentiality per college and department policy.
  • Provide support to employees working to meet accreditation standards through evaluation and assessment of student outcomes.
Applicant Instructions
Applicant Instructions

To be considered a candidate for this position, all of the following must be included in the application package:

  • Incomplete applications will not be considered. Ensure all employment and education dates are filled in.
  • The CV/Resume may not take the place of any one section in the application.
Required Documents
  1. Online Application – complete in entirety and submitted online please include at least three (3) work related references.

  2. Resume – Comprehensive of experience, education and accomplishments.

  3. Cover Letter – clearly detailing how you meet the qualifications for the position.

  4. Transcripts – Unofficial or official transcripts are required at the time of application, see instructions below.

If Applicable:
  1. DD214 – Veterans, please fax, email, mail or deliver your documentation (DD214/DD215/letter of disability) to Human Resources at Lane Community College. lees@lanecc.edu, 541-463-5970

Additional Documents and Letters of reference are not accepted.

Questions?

  • For assistance with the online application call 541-463-5586
  • For position questions contact Scott; bells@lanecc.edu, 541-463-5214
Transcript Instructions
Transcripts are Required
  • If post-secondary education is listed in your application, then unofficial or official transcripts are required.
  • Attach under “Optional Document”, email, deliver, or mail to: Lane Community College ABSE Dept. Attn: Scott Bell 4000 E 30th Ave Eugene, OR 97405

Fax: (541) 463-3970 Email: bells@lanecc.edu

Official transcripts sent by e-mail from universities and colleges will only be accepted with the official university cover letter attached, and when sent from a university mailbox.)

College and Division Information
College Information

The goal of Lane Community College is to help students achieve their dreams and transform lives through learning. The faculty and staff are dedicated to helping students succeed. Lane partners with businesses in the community to help shape the current and future workforce.

Lane is a learning-centered community college that provides affordable, quality, lifelong educational opportunities.

History

Lane was founded in 1964 by a vote of local citizens, and the main campus opened in 1968. The college was a successor to the Eugene Technical-Vocational School that was founded in 1938. Lane has received many awards and accolades for its innovative programs and high quality instruction. The college is a member of the League for Innovation in the Community College. One of the advantages of working Lane is living in the area. Lane’s main campus is in Eugene, a city known for its quality of life and for being the home of the University of Oregon. Eugene is home to more than 153,000 people and neighboring Springfield has more than 57,000 residents comprise the second largest population center in the state. Eugene and Springfield are nestled in the Willamette Valley between the Pacific Ocean and the Cascade Mountains. Some peaks in the Cascade Range can be seen from main campus. The area’s scenic mountains, forests, rivers, lakes, and coastline offer many opportunities for outdoor adventures or for just sitting back and enjoying the view. See what’s new at Eugene, Cascades & Oregon Coast (link is external).

Posting Number: 190068

Job Title: Part-Time, Student Services Specialist - ABSE

Department /Division: Adult Basic & Secondary Education

Location: Main Campus, Downtown Center

Classification: Student Services Specialist

Position Type: Hourly Part-Time Classified

Anticipated Start Date: Upon Hire

Salary/Wage: Hourly

Salary/Wage Range: $13.26 - $14.43 per Hour (Classified Hourly Grade 6)

Grant Statement: Continuation of position is contingent upon grant funding.

FLSA: Non-Exempt

Position Status: Temporary

Full/Part: Part-Time

Annual Schedule: 260 Day (12 Month)

Quicklink for Posting: http://jobs.lanecc.edu/postings/9672

Posting Date: 06/12/2019

Closing Date: 06/28/2019

Applicant Pool: No

Open Until Filled: No

Union Association: LCC Employees Federation (Classified)

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