CraftWorks Kitchen Manager in Happy Valley, Oregon
CraftWorks Restaurants & Breweries Group, Inc.
First / Day Second / Afternoon Third / Night
November 26, 2018
11211 SE 82nd Ave. Ste. A, OC Portland - Location 14
Happy Valley, OR, 97086, US
Position Title: Kitchen Manager
Reports to: General Manager
Summary:Provide exceptional guest experiences every visit through direction and leadership for all Team Members in the kitchen to ensure great quality food served in a timely manner prepared in a clean and sanitized kitchen.
Essential Duties and Responsibilities:
Ensure food items are prepared according to company standards of quality, consistency and time lines and Guest specifications.
Interview, hire, train, evaluate, and coach kitchen Team Members in food production, principles, and practices as appropriate.
Partner with Culinary department to successfully roll out menu changes.
Daily food audits through checking flavor, appearance, consistency, and temperature.
Schedule kitchen Team Members in conjunction with business forecasts and predetermined budget on a weekly basis, and establish and delegate work duties in each kitchen area daily.
Control food cost by establishing purchasing specifications, weekly inventory through CTuit, Inventory Control Systems, product storage requirements, standardization recipes and waste control procedures.
Meet all health department standards for safe food handling, and prepare food according to procedures and standards within time guidelines and Guest specifications.
Responsible for ensuring all equipment is operated safely by all Team Members and that OSHA regulations are followed.
Sign off BOH Team Members at the end of their shifts.
Attend and participate in weekly manager meetings and communicate team member issues/complaints to management team in manager meetings and/or by utilizing the digital manager log.
Other duties as assigned by Regional Management, General Manager or Operations Leadership.
Knowledge, Skills & Abilities:
Guest Service - Knowledge of principles and processes for providing Guest services. This includes active listening, Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction.
Effective communication skills.
Menu and Food Preparation Knowledge - in order to consistently prepare food properly.
Coaching & Performance Management - ability to motivate, develop, direct Team Members as they work.
Ability to analyze information and adhere to a financial budget/P&L through utilizing math skills and reading comprehension.
Able to make appropriate decisions in a fast paced environment (e.g., assign breaks, cut staff appropriately, side work, etc.).
Memorization - ability to memorize floor plans and pivot points.
Working knowledge of all restaurant equipment, and local and national health codes.
Time Management - ability to manage individual's time and the time of others.
Ability to utilize programs such as Ctuit, Aloha POS, Excel, Word, and Outlook.
Education & Experience:
Minimum of 2 years restaurant experience required.
Minimum of 1 year restaurant management experience preferred.
Must be at least 21 years of age.
Meets all company service standards.
Ensures all BOH team members:
Consistently use safe food handling practices consistently.
Prepare recipes according to CW specifications.
Read and accurately follow instructions.
Prepare items in a prescribed amount of time.
Adhere to cleanliness and sanitation guidelines.
Understand temperature danger zones and food storage hierarchy (Serve Safe or other).
Adheres to policies and procedures set forth in Handbook including Appearance Standards.
Upbeat and professional image, maintains positive attitude with self, Guests, and Team Members.
Completes all ongoing certifications/validations (LTO, new menu, etc.).
Maintain prompt and regular attendance.
Able to address & coach team members falling short of any of the above.
100 % Stand or walk.
80% Communicate with other line position.
75% Work at Approx. 36" table/stove and reach in approx. 36".
75% Reach (6" to overhead), bend, stoop, and wipe.
60% Perform job at continuous high pace, under pressure, while maintaining quality & speed standards.
50% Lift and carry sacks, boxes, product up to 50 pounds from floor to above waist level, approx. 20 feet and sometimes involving stairs.
Successful completion of hourly position validations, including company-required training (safety, systems, and menu) and passing alcohol and food certification (ServSafe) and/or other required class by state within 60 days of employment.
Successful completion of the CraftWorks Manager in Training program often at store or nearby location.