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Salesforce.com, Inc Senior Analyst, Business Operations in Hillsboro, Oregon

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

The support organization at Salesforce is responsible for on-boarding, Technical support, training, partner certification, and developing long-term relationships with Salesforce customers. The support analytics group creates data driven intelligence on customers’ usage, engagement, Tech support effort and satisfaction scores and other industry standard KPI’s. These Insights help customers take advantage of the world’s best CRM platform; support leaders use these insights to make process improvements. Insights analyst will lead stakeholder engagement to understand and align on business problems, uses data to test hypothesis and generates actionable Insights on weekly/monthly basis.

Expectations from role/Responsibilities

Support analytics works on executive priorities and the team exists to enable data driven decision making across the organization. She/he will curate data from multiple data sources for adhoc and recurring insight requests from leadership. Individual will proactively automate routine/manual tasks, build and maintain dashboards. We are looking for outstanding hands-on insights analyst/Sr.analyst who can contribute to the vision of Customer Success Group. This is an individual contributor role, which has high visibility and delivers business impact.The role requires the ability to listen to leaders, understand the business issues and develop innovative and practical solutions to address new business requirements.

The role requires the ability to understand what is important, simplify the problem to identify the key question which needs to be answered, develop appropriate analysis and algorithms, and deliver easily understood analysis.

The role requires timely responses to questions raised by senior leaders. This sometimes requires a flexible working approach working outside standard hours.

Must have skills

  • Have a bachelors or Masters in Computer Science or related field with 2-6 years’ experience in a data organisation.

  • Experience in Resource planning and building capacity & forecasting models, What-if scenarios

  • Demonstrated experience of presenting data/scorecards/analysis using Tableau, etc

  • Strong executive presentation skills, has the ability to explain complex analytical concepts to executives.

  • Extensive experience in writing complicated database queries in SQL language (Oracle, Hive, etc.)

  • Hands-on experience in advanced analytics, including predictive modelling, machine learning using python/R.

Nice to have skills

  • Experience working with cloud data sources.

  • Salesforce experience/ certification is a plus.

Characteristics that successful candidates demonstrate in this role

Get it done

  • Delivers on commitments.

  • Works to find solutions and say yes to adhoc requests.

  • Moves quickly and adapts to changing business constraints.

  • Helps the team obtain necessary data when it is possible and reasonable.

  • Takes personal accountability and expects it in others.

  • Organizes own time to work efficiently in a demanding environment.

  • Ability to work to tight deadlines with demanding senior business leaders

Salesforce smart

  • Develops and shares subject matter expertise, business knowledge or best practices.

  • Asks good questions to gain deeper understanding of the business.

  • Takes appropriate actions based on needs of business and customer.

  • Advocates for greater good of the company and its people.

Win as a team

  • Builds relationships and collaborates across functions.

  • Comfortable sharing own Ideas and listen to different point of view from others.

  • Builds and leverages strong internal contacts across the organization.

Compelling communicator

  • Shows energy and passion when presenting thoughts and ideas.

  • Speaks and writes with clarity & brevity.

Lives the values –Trust, Customer success, Innovation, Equality for all.

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. at http://cloud.mail.salesforce.com/accommodations-request-form

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ do not accept unsolicited headhunter and agency resumes. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com at http://salesfore.com/ or Salesforce.org.

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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