Salesforce.com, Inc Signature Support Engineer - Government Cloud in Hillsboro, Oregon
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Customer Success Group
We are looking for ambitious team players to join our cutting-edge customer engineering team! These positions are for individuals who are highly motivated, self-directed and have a desire to work on the #1 cloud-based platform. You must possess excellent analytical and communication skills and have the passion to deliver outstanding support. The roles are apart of the Global Support organization, that have responsibilities for an assigned account portfolio, maintaining a single-minded focus to ensure clients are incredibly satisfied with Salesforce’s suite of products by becoming a Salesforce cloud application and platform expert.
The ideal candidates are a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, has excellent problem-solving skills, is able to learn new technologies quickly, and uses their time efficiently. These roles may require work outside of normal business hours, holidays and some weekends as this is an on-call position.
The Signature Support Engineer is a customer-focused expert and is responsible for Salesforce’s Mission Critical Support handling and execution of Severity 1 and 2 cases as well as implementing and finding ways to prevent customer issues through proactive support and monitoring. The Signature Success team provides the highest level of support and expertise to some of our largest and most strategic accounts in Government Cloud. This responsibility includes developing a strong partnership across Worldwide Support, R&D, and our Support Operations team. As a member of the Signature Success team, the Engineer is experienced with technically concepts and highly customer centric.
MINIMUM QUALIFICATIONS & SKILLS:
Ability to orchestrate all Salesforce team’s efforts and ensure we are single point of contact for all post-sales support activities.
5+ years of prior experience in Technical Support/Services related role and/or Technical Account Management
Comfortable interacting with all levels of customer and Salesforce management
Ability to multi-task and perform effectively under pressure
Understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
Familiarity of database concepts and data management (RDBMS) and SQL
Familiarity of Object-Oriented design and core programming concepts
Familiarity of XML, preferably experience using server-to-server web services (SOAP)
Bachelor's degree in Computer Science or equivalent experience
Database and relational data structures
Large scale, multi-tenant production environments
API Programming or Software Development
Software Design Lifecycle
Visualforce and Apex code experience
CRM domain knowledge & Any Salesforce Certification
Previous experience with Salesforce CRM and its technologies
Familiarity of integration technologies: Computer Telephony Integration, Data Cleanse/De-Duplication; Data Replication, Transactional data to and from Salesforce objects.
Certified Salesforce Developer (DEV401), Certified Salesforce Developer (DEV501, Certified Email Marketing Specialist
Experience providing SaaS support
Qualification for this job is contingent upon acceptable results from a background investigation as well as your obtaining and maintaining the specific level U.S. government background investigation required for this role. U.S. citizenship (U.S. born or naturalized) required*
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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