Providence Health & Services Manager On-Site Access in Hood River, Oregon
Providence is calling a Manager On-Site Access (1.0 FTE, Variable) to Providence Health & Services in Hood River, OR.
We are seeking a Manager On-Site Access to accountable for the 24/7 operational leadership of the on-site Access Services staff. Hospital Access Services departments facilitate patient, visitor and provider interactions within their ministry including access to both information and care. This position is responsible for oversight and leadership of all areas of department operations, and ensuring adherence to regulations, facilitating appropriate disaster response, as well as coordination with facility clinical and administrative leadership for processes integrated with Access.
In this position you will have the following responsibilities:
Manages Access Services on-site operations with focus on accurate registrations, superior customer service, high employee satisfaction and maximized reimbursement.
Ensures Access Services departments are adequately staffed at all times to facilitate patient care including providing 24/7 on-call support to resolve staffing or emergent department issues.
Tracks KPI’s, metrics and takes action on outcomes including data accuracy, patient satisfaction, compliance measures/requirements, POS collections and patient wait times to maximize performance and ensure Revenue Cycle goals are met or exceeded.
Operational responsibility of all departmental budgets within leadership scope including budget development, monitoring, cost approval, reconciliation of expenditures and discrepancies.
Develops strong working relationships with facility/regional department Managers to ensure open communication channels and coordinated service delivery.
Ensures department compliance with Federal, State and local laws, standards and regulations.
Develops and mentors Supervisor(s) and staff.
Bachelor’s degree, preferably in a healthcare related field; equivalent combinations of education and experience may be considered in lieu of the degree requirement.
5 years overall experience in integrated healthcare system in any aspect of access services or related position, including a minimum of 3 years experience in management.
Working knowledge of Revenue Cycle processes with emphasis on Front End including Registration, Scheduling and Insurance Verification and reimbursement contracts.
Experience in monitoring and adherence to regulatory requirements including HIPAA, CMS, JC, EMTALA and others.
Standardizing complex and disparate practices and maintaining common processes.
Experience in process improvement methodology, change management, operational improvement in complex systems.
Experience in flexible staffing models including staff scheduling to volume and cross-training to optimize productivity and employee satisfaction.
Experience in mentoring and coaching/counseling.
Certified Healthcare Access Manager (CHAM) or Certified Revenue Cycle Professional (CRCP)
Experience in optimizing workflow processes with emphasis as they relate to complex computer systems.
Epic Healthcare Systems experience
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducingourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer a full comprehensive range of benefits - see our website for details
As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.
Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Administrative (Non-Clinical)
Location: Oregon-Hood River
Req ID: 187974