Massage Envy Assistant Manager in Keizer, Oregon
Ever wanted to be on the best team on the planet? I mean, really, the best? Do you love working with people?
Look no further. We’re Massage Envy #TeamLaszlo and we are a mission driven company that provides affordable massage therapy to clients with the purpose of healing, self-care and wellness. We’re in need of an assistant manager in Keizer, Oregon. Our Massage Envy location has an immediate need for a superhero who can work up to 35 hours a week, including some nights and some weekends. Our customer base has grown significantly, and our clinic is open seven days a week.
Hourly + huge bonus potential + ancillary health + 401(k).
Rewarding Bonus Structure
Opportunity to support world class service providers
Work for and with professionals who care about you and your well-being
Enjoy discounted massages and retail aesthetics products
Be a part of something that helps everyday Oregonians get out of chronic or acute pain.
Paid training as part of our Manager in Training (MIT) program (online, in clinic, + one week (paid) at national Massage Envy headquarters)
Minimum of a High School Diploma or three+ years of experience in an assistant management role with increasing responsibilities each year.
2+ years of sales experience, preferably selling a membership model (e.g. gym memberships)
Background in timeshare sales a huge plus.
Strong analytical skills and a love of numbers.
Familiarity with the Millennium / Meevo software system
1+ year experience in the health and wellness, skincare or self-care industry.
Previously experience at Hand and Stone, Elements Massage, gyms or the beauty industry (Ulta, Sephora)
Roles, Responsibilities, and Expectations
The Assistant Business Manager (ABM) assists the Business Manager (BM) in overseeing and managing the daily operations of the clinic. In addition to a strong grasp of the skills required of a front desk associate the ABM is for administrative duties including, but not limited to, training, scheduling, marketing, billing and implementing company policy. The ABM acts as a liaison between the front desk team and the Management Team. As such, this position requires excellent verbal and written communication skills, organization, and a thorough knowledge of their clinic and Massage Envy policies and procedures. The ABM should also be a leader in sales and customer service.
Check numbers board daily and communicate daily goals to front desk and service providers.
Check employee time clocks daily.
Check Wellness Advisor daily communication notebooks for completion and anything needing further attention.
Check service provider schedules weekly for booking optimization.
Check Service Provider license compliance (background checks).
Assist in training new front desk staff according to policy and procedure.
Oversee execution of daily tasks assigned to front desk staff.
Maintain a working knowledge of products.
Demonstrate understanding and competency in handling customer service issues
Process time off requests from staff.
Create monthly room cleaning assignment log and check log daily for completion.
Implement monthly sales goals and create monthly sales games.
Our Commitment to Health
ME TeamLaszlo recently worked with industry leader CTEH to conduct a deep, holistic review of our standards targeted at sanitation and infection prevention and control. CTEH is a scientific consulting firm that specializes in environmental health and provides advice based on reliable science to safeguard individuals and communities.
Through that collaboration, we have further strengthened key policies. Among those updated policies are mandatory cleaning and disinfection protocols (including for treatment rooms and equipment used in services), proper hand hygiene protocols, and requirements related to the use of personal protective equipment.
TeamLaszlo now requires each of our employees to complete additional health specific training before allowing employees to return to work to do hands on services. In addition to the collaboration with CTEH, we are also complying with the Oregon Health Authority’s phased based required guidelines for businesses in the Personal Services Sector.
We have hired Enviro-Master to do periodic Sani-Guard Electrostatic Spraying. We have installed new floor decals that show guests and members where to stand, reinforcing social distancing norms. For our clinics that have two hallways, foot traffic arrows are installed throughout the hallways encouraging 1-way foot traffic. Where we could, we implemented MERV 13 air filters and UV light filters to our HVAC system to help clear the air of pathogens.
TeamLaszlo wants every employee, customer, and partner to feel confident we are taking important and tangible measures to promote safety. Thank you for your continued trust in TeamLaszlo.
Job ID: 2021-112066
External Company URL: www.massageenvy.com
Street: 6395 Keizer Station Blvd
Street 2: #103
Post End Date: 3/14/2021