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WorkSource Oregon IMMEDIATE NEED - Front Desk Associate in KLAMATH FALLS, Oregon

Required: * One to three months related experience and/or training, or equivalent combination of education and experience Job Summary: Provides front desk services to guests in a friendly, efficient and professional manner Major/Key Duties: * Greet guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer; informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas * Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety * Fulfills guests' needs, ensuring their stay is a pleasurable as possible; assists with dining entertainment and transportation reservations, as needed * Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guest and assures receipt * Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, assuring guest understands all hotel policies particularly with regard to reservation cancellation * Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork * Maintains front desk area in a clean and orderly fashion * Possesses and maintains thorough knowledge of hotel and area's attractions * Completes all necessary paperwork; maintains files and records * Performs clerical duties as required including but not limited to filing, photocopying, faxing and mailing * Review communications log at the beginning of the shift * Know and follow the hotel's emergency procedures in the event of an actual emergency * Be alert for any potential security problems and report them immediately to the manager on duty * Be diligent in reporting any potential workplace hazards * Performs other related duties as assigned by management

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