WorkSource Oregon Service Writer - Woodburn in Madras, Oregon
SHIFT: 8:00am ' 5:00pm (hours will change due to seasonality) DAYS/WEEKS: Mon. ' Fri. (Some Saturdays) Job Description: The Service Writer will report directly to the Service Manager and will perform the following: Open customer and internal work orders as assigned by Service Manager. Order required parts for all work orders, assign/document required parts to all work orders. Pull parts daily from parts department/shipping & receiving. Place required repair parts in assigned mechanics parts bin. Monitor open work orders to ensure: timely completion, mechanics hours, repair description is detailed and accurate, contact customers for status update of open work orders and possible additional repair authorization, all required parts have been assigned to open work order. Review open work orders before closing for accuracy. In the absence of the Service Manager, answer Service Department phones to ensure the highest degree of customer service. In addition, Service Department marketing and special promotions are included in the Service Writer position. All additional duties/responsibilities as assigned by the Service Manager. RESPONSIBILTIES: Will work for the Service Manager of the location representing the Company in a customer service role. Ongoing training will be provided to ensure a good understanding of the Service Writer role. Performance will be measured in terms of work order documentation accuracy and technician/warranty recovery rates. REQUIREMENTS: Good verbal and interpersonal skills needed to communicate and give directions to technicians and Department Management. Time management, attention to detail, decision making, and follow-through skills are a plus for this position. Work with parts department to ensure parts are available for jobs. Ongoing learning of product/operational knowledge, maintaining a clean and safe work environment, valid driver's license and forklift certificate. Full Time Opening Full Benefits Package Medical, Dental Paid Holidays PTO ( 40 Hours) Paid Vacation Profit Sharing 401K *References and/or Letters of Recommendation are required along with a one page resume- Call our office 541-475-7640 or email firstname.lastname@example.org for the details of requirements for both* We would enjoy visiting with you. Apply online or in person at 213 SW 4th Street Suite 100 Madras Oregon. Visit www.midoregonpersonnel.com to apply on line.