Lithia Auto Stores Accounts Receivable Supervisor in Medford, Oregon

Overview

Lithia Motors, Inc.

The AR & Collections Supervisor will lead a cross-functional team and be responsible for supervision of overall direction, coordination and execution of accounts receivable & collections functions and initiatives, ensuring consistency with company strategy, commitments, goals and core values.

At Lithia we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Maximize your potential with one of the largest and most successful publicly traded retail automotive groups in the nation.

Job Description

Area of Responsibility

  • Set an example as a positive role model.

  • Understand company and department goals, and effectively communicate goals to team members.

  • Ensure team is meeting performance expectations and hold team members accountable.

  • Maintain appropriate staffing levels to handle workload.

  • Manage team resources to meet department month end and year end deadlines.

  • Handle routing work dilemmas independently, and raise issues with manager when necessary.

  • Recognize customer needs and provide a high level of customer service.

  • Seek continuous improvement; encourage ideas to improve processes.

  • Monitor progress and seek training opportunities to ensure individual and team success.

  • Provide direction and support to team members and provide honest feedback.

  • Maintain best practices and ensure team members adhere to FDCPA guidelines.

  • Maintain positive cross-departmental relationships within Lithia.

  • Proactively communicate with manager.

  • Maintain confidentiality at all times to protect customer privacy.

  • Support changes to department structure and processes.

Additional Functions

  • Produce weekly productivity metrics and provide feedback to team members.

  • Organize daily work flow to maximize efficiencies

  • Weekly and month end analytics and reporting.

  • Other projects and duties as assigned.

PERFORMANCE MEASUREMENTS/EXPECTATIONS

  • Meet and exceed individual objectives as defined by supervisor

  • Adhere to schedules and deadlines

  • Thoroughness, accuracy, and timeliness in completing essential duties

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

The following knowledge, skills and abilities are needed to be successful in this position:

  • Strong attention to detail and sense of urgency.

  • Excellent communication skills both written and oral

  • Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate

  • Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

  • Time Management – ability to prioritize workload and manage one’s own time

PREFERRED QUALIFICATIONS

  • Bachelor degree preferred

  • Previous supervisory or leadership experience

  • Prior experience in collections or accounting processes a plus

Physical Demands and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

  • Physical Demands: Standing, walking over 1/3 of the time, sitting to 2/3 of time, kneeling/crouching to 2/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time; move, transport or place up to 1/3 of time up to 25 pounds

  • Working Conditions: Indoor office environment, considerable use of telephone, computer and other office equipment

Lithia Hiring Requirements

  • High school graduate or equivalent.

  • 18 years or older

  • Possess an acceptable driving record and valid driver’s license in state of residence

  • A criminal history background check will be conducted prior to beginning employment

  • Clear pre-employment drug screen

#CB

ID2018-43058

of Openings1

Job LocationsUS-OR-Medford

Store NameSupport Services

CategorySupport Services - Corporate Office