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Cascadia Behavioral Healthcare Program Manager II - ACT in Milwaukie, Oregon

Cascadia Behavioral Healthcare, one of the largest community behavioral health providers in the state of Oregon, delivers whole health care -- integrated mental health and addiction services, primary care and housing -- to support our communities. Our approach is recovery-oriented and trauma-informed. Cascadia hires innovative, compassionate and dedicated staff who are aligned with trauma-informed care and who are committed to working effectively with diverse community populations, and who are expected to strengthen such capacity if hired.

This is a full time position (40 hours/week) located at one of Cascadia's outpatient Health Centers in Milwaukie, OR. The schedule is Monday - Friday, 8:30am - 5:00pm.

The Program Manager II oversees the Acute Community Treatment (ACT) team and ensures the quality of services provided, while supporting a Trauma Informed Care environment. With the high prevalence of trauma among individuals receiving mental health services, it is required the employee understand the effects of trauma on health, coping, and other aspects of the lives of those we serve. The employee cultivates and maintains community partnerships and represents Cascadia's Recovery Team Services by attending community functions and provider meetings. The Program Manager implements and oversees supervision and training needs of clinical staff in collaboration with Cascadia's training department.

Essential Responsibilities:

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add or remove duties as necessary.

  • Establish annual goals and objectives for the program that are consistent with the overall mission of the agency. Assess progress toward achieving goals and objectives and make revisions to plans, systems, policies and procedures to assure success.

  • Establish annual revenue and strategic goals for the successful operation of the ACT Team Services. Develop capital and operating budgets in support of goals and objective. Monitor expenditures on a monthly basis and control costs and/or justify significant budget variances.

  • Maintain knowledge of, ensure compliance with, and review all applicable federal, state, county, and city regulations, and internal policies and procedures.

  • Develop policies, procedures and systems to support agency goals and objectives in accordance with the ACT Services model. Determine resources required to meet goals and objectives. Provide leadership to the ACT Services team in assessment, treatment planning, and general healthcare, medical and psychosocial approaches.

  • Determine staffing requirements, recruit, hire and train staff. Establish work plans and priorities for staff members, assess the progress of staff members and take corrective action as needed. Conduct performance reviews for staff members.

  • Develop and maintain strong collaborating relationships with program referents, particularly Criminal Justice, social service agencies, the CCOs and other agencies serving adults with mental health and addictions challenges.

  • Coordinate and direct client admission and assessment process including scheduling admission interview and ensure completion of comprehensive assessment of each client.

  • Assess progress toward achieving goals and objectives and make revisions to plans, systems, policies and procedures to assure success.

  • Serve as a spokesperson for the program with the Community Stakeholders. Develop and maintain positive relationships to provide the best possible treatment to clients.

  • Ensure documentation requirements are in compliance with all applicable internal and external regulations, including maintaining accurate client files. Document and maintain electronic health record (EHR) and ancillary records in a manner that assures compliance with all agency policies, program procedures and local, state, and federal regulations. Maintain accurate and up-to-date documentation associated with billing, assessment, treatment, client's progress and other activities as required.

  • Provide assistance on all administrative, clinical, and programmatic documentation/ procedural requirements. Seek expansion of current client referrals and additional funding streams.

  • Manage client complaints and grievances in a manner that respects and honors client rights and responsibilities and demonstrates professional boundaries and ethics.

  • Assist in crisis situations as appropriate, following emergency protocols/procedures and coordinating with the treatment team with interventions which support a trauma informed environment for clients and staff.

  • Serve as a participatory member of the Clackamas Clinic Leadership Team.

  • Assist supervisors and other direct reports to resolve problems.

  • Implement and oversee credentialing and training needs of clinical staff in collaboration with Cascadia's training department. Maintain and strengthen internship program.

  • Plan for, implement and monitor systems and policies to achieve successful client and program outcomes.

  • Demonstrate responsibility for safety of consumers, staff and property; is familiar with fire regulations and evacuation procedures.

  • Advocate and collaborate with leadership teams, executive management and other Cascadia departments.

  • Perform the primary duties of the clinical staff when necessary.

  • May provide treatment or handle a small caseload.

  • Perform other duties as assigned.

Job Specific Responsibilities:

  • Provides direct services, including social and emotional support coupled with instrumental support to clients of the ACT Team.

  • Assists in the teaching of daily living skills; this includes teaching necessary skills to grocery shop, maintain a clean home, utilize public transportation, maintain self-care and explore employment.

  • Transports and/or accompanies clients to appointments which connect to community resources and services.

  • Provide on call crisis intervention and back up according to team's policy.

Secondary Responsibilities:

  • Complete annual employee training requirements on a timely basis as indicated in the licensing requirements for the facility as well as agency requirements. Attend seminars, training and other educational opportunities in order to develop professional skills and abilities.

  • Participate in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings.

  • Adhere to mandatory abuse reporting laws and HIPAA requirements.

This position will remain open for a minimum of 30 days.


  • A Master's Degree in a behavioral science field from an accredited college or university. Demonstrated competency to become credentialed as a Qualified Mental Health Professional (QMHP) as outlined in the Oregon Administrative Rules (OAR). The incumbent is expected to keep certification current and in compliance with the OAR's. Must be able to conduct a Mental Status assessment and formulate a diagnosis according to the most recent DSM.

  • The CADC II or III credential is preferred in addition to a Master's Degree given the high occurrence of substance use/abuse.

Specialized Knowledge, Skills and Abilities:

  • Understand ACT model, psychiatric rehabilitation, motivational interviewing, illness management and recovery

  • Thorough understanding of evidence based practices and strength based case management philosophies and strategies

  • Operate computer hardware and software at a level needed to effectively perform job functions

  • Enter and retrieve data

  • Prepare reports


Possess a valid driver's license, three year driving history; clean driving record, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course.

Physical Demands:

The Program Manager must have the ability to assist the team in providing safety to all clients and staff in potentially volatile situations.

  • Regular sitting, Standing, walking, and Keyboarding

  • Occasionally stooping, lifting 20 to 50 lbs., climbing (stairs), crouching, reaching, and running

  • Constant visual and auditory

Cascadia is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, color, sex, sexual orientation, gender identity, religion, national origin or age.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled