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Cascadia Behavioral Healthcare Certified Medical Assistant (CMA) in Portland, Oregon

Cascadia Behavioral Healthcare, one of the largest community behavioral health providers in state of Oregon, delivers whole health care -- integrated mental health and addiction services, primary care and housing -- to support our communities. Our approach is recovery-oriented and trauma-informed. Cascadia hires innovative, compassionate and dedicated staff who are aligned with trauma informed care and who are committed to working effectively with diverse community populations, and who are expected to strengthen such capacity if hired.

This is a full time position at 40 hours per week. The position will work out of two of Cascadia's outpatient Health Centers, one in NE Portland and one in SE Portland. The schedule is Monday - Friday, 8:30am - 5:00pm.

The Certified Medical Assistant (CMA) is responsible for maintaining good and timely patient flow through the clinic; for maintaining safety standards using protective devices, hand washing, universal precautions and other infection control measures. The CMA prepares examination rooms for patients keeping the rooms neat clean and appropriately stocked; cleans and sterilizes instruments using the autoclave, disposes of contaminated supplies, and sets up medical laboratory equipment as required. The CMA informs providers of the clinical record of communication with patients concerning health matters, verbally and through EMR system and assists providers in maintaining accurate EMR records. The CMA assists providers in examining and treating patients by handing them instruments and materials or performing tasks as directed. The CMA may assess a patient's needs and provide medical information per provider orders and provide the Patient Advocate/Scheduler the preferred timeframe for patients needing emergent or urgent appointments.

Essential Responsibilities:

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add or remove duties as necessary.

  • Show patients to the examination room and prepare them for the provider.

  • Obtain assessment of patients: measure and record patient's height, intake and output and BMI; measure and record chief medical complaint and present illness, emotional status, social history and vital signs including blood pressure, oxygen saturation, respiratory rate, pulse, temperature, and pain level. Communicate assessment of the patient's needs to the provider and develop appropriate interventions under provider's direction.

  • Use verbal and non-verbal communication with patients and their families and recognize non-verbal communications in patients and their families. Observe, report and record symptoms and changes in data, family comments in response to care, environmental situations and behaviors related to the plan of care in a timely manner.

  • Call in and secure prior authorizations from insurance companies.

  • Regularly check AED machine for operability.

  • Deliver accurate messages from patient to provider and provider to patient including requests for medication refills and questions about medications, treatment or care. Enter refill requisition into EHR in accordance with protocol, route it to the appropriate provider and follow up on refill per provider recommendation.

  • Perform diagnostic procedures as ordered by provider including vital signs, physical screening exams, venipuncture, tissue or other laboratory specimens, including blood draw (phlebotomy); log specimens, perform/prepare them for testing; document finding; remove sutures and adjust dressings. Review results of laboratory and other diagnostic work and report abnormal results to the provider.

  • Administer HIV, pregnancy, and other point of care testing as well as CLIA waived lab functions.

  • Competent to perform vision and hearing checks and record them in the patient chart.

  • Maintain clinic examination room supplies and cleaning. Prepare instruments and equipment for sterilization. Clean and package instruments for autoclaving and operate the autoclave.

  • Perform the operation of electrocardiogram (EKG), spirometer, (if certified), glucometer and other equipment to administer routine diagnostic tests under the direction of licensed professionals.

  • Provide patient with appropriate educational materials following the assessment of the patient or for pre-op and answer questions.

  • Administer intramuscular, sub-q, and intradermal injections.

  • Under direction and supervision of the provider, perform basic wound care and dress wounds, cast/splint application or removal and suture removal.

  • Assist patient with self-administration of medications including nebulizers, PO and PAP medications.

  • Make appointments and assist with front desk as needed

  • Regularly support compliance and accreditation efforts as assigned including, but not limited to OSHA, Joint Commission and HIPAA and Behavioral Healthcare Network.

  • Complete annual employee training requirements on a timely basis as indicated by agency requirements. Attend seminars, training and other educational opportunities in order to develop professional skills and abilities.

  • Participate in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings.

  • Perform other duties as required by the primary care program such as processing specialty referrals, patient outreach and engagement, medical records scanning and inventory management. This position is represented by a Labor Union.


  • A Graduate of an accredited Certified Medical Assistant school.

  • Must currently be certified as a Medical Assistant from an accredited certifying organization (NCCT or AAMA), or able to obtain certification within three months of employment.


  • Two to three years of relevant medical clinic experience and able to obtain certification within three months of employment.

  • Six months' prior experience as a medical assistant is preferred.

  • Experience with Epic EHR is strongly preferred.

Specialized Knowledge, Skills and Abilities:

  • Ability to work with individuals who have mental health challenges and/or substance use disorder challenges

  • Excellent ability to collaborate and problem solve

  • Trauma-informed approach to patient care

  • Operate computer hardware and software at a level needed to effectively perform job functions

  • Ability to enter data and retrieve data and to prepare reports


  • Ability to perform CPR, First Aid, and properly use AED equipment. CPR/ First Aid certifications are required and must remain current.

  • Ability to commute to various Cascadia sites and community locations as needed.

The physical demands of this position will require the ability to perform the essential functions without compromising client care. For more inquiries about physical requirements or if you request an accommodation, please contact

All qualified applicants will receive consideration for employment without regard to any protected status. Cascadia is proud to be an equal opportunity employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled