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Aerotek Contact Center Representative in Portland, Oregon

A prominent insurance company in Portland, Oregon is seeking to add Contact Center Representatives to their team! This position will start remotely, but will require applicants to work on-site when it is safe to return to the office

Job Duties and Description:

  • Responsible for personalizing and relaying accurate plan specific information to participants. Facilitate the participant's experience with SRS services and advance the participants understanding of their company 401(k), 403(b) and/or 457 savings plan. Knowledgeable in the operational and procedural processes for both our Group Annuity (GA) and Trust plans.

  • Deliver personalized service and responding to a variety of plan and policy-related questions which impacts the participant and ultimately, the plan as a whole.

  • Provide clear and concise communication of plan information, policies and procedures via telephone by using a variety of computer and telecommunications technologies/software/systems.

  • Problem solve, perform initial research and follow-up with individual participant related issues, as needed. Monitor status of requested work and prepare customized correspondence as necessary and make outbound calls as requested.

  • Facilitate call escalation for participants whose loan or distribution requests are not being met within established service timeframes.

Qualifications:

  • At least 1 year of experience working in customer service (call center experience strongly preferred)

  • Must be able to work using multiple computer programs

  • Strong verbal and written communication skills

If Intersted, please contact Guillermo at guigarcia@aerotek.com

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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