Randstad Customer Service EntryLevel in Portland, Oregon
Customer Service EntryLevel
salary:$14 - $20 per hour
date posted:Wednesday, December 5, 2018
job type:Temp to Perm
Customer Service EntryLevel
Randstad is looking to bring on a Customer Service Rep that will Oversees the functioning of the performance, customer reporting, customer service departmental, and field personnel in the area of customer service for multiple Offices. You will create problem resolution for service issues and concerns. You may be asked to serve as primary contact person to assigned sensitive accounts. You will be required to be in the after hours emergency contact- cotation rotation.
Interacts effectively with employees reporting to the position to communicate job responsibilities, provides on-the-job training, completes performance evaluations for the Director of Client Services review.
Utilizes team player opportunities to instill positive reinforcement within the department.
Works closely with all other members of performance reporting and customer reporting, corporate services and customer service members.
Responds immediately and effectively to all queries from within the department or from customers.
Provides leadership and direction to field personnel in the area of customer service.
Sets customer service standards by updating and modifying critical steps needed to bring about a successful move.
Communicates updates and changes to field customer service coordinators through electronic transfer, teleconferencing and written communications.
Oversees training of branch customer service personnel as requested by the Director of Client Services..
Monitors, updates and trains personnel in using computerized customer service programs.
Working hours: 8:00 AM - 6:00 PM
Must have a college degree with communication emphasis or previous experience in a customer service environment of at least 5-10 years.
Excellent written and verbal communication and interpersonal skills. The ability to manage, train and interact with all levels of CS employees, Exceptional skills in listening, interest and concern for people.
Ability to deal effectively with internal and external customers while maintaining a positive, can-do attitude. The ability to withstand negative or emotional communication without wanting to retaliate or feel personally affected. The ability to demonstrate ingenuity in solving customer service problems.
Ability to collect, analyze and interpret departmental results and to develop department performance standards, measures, evaluate and implement corrective action and develop budgets. Ability to effectively communicate organizational policies and comply with managerial policies.
Strong analytical skills, must be dependable and punctual to work schedules and commitments. Ability to be flexible to constant change, withstand pressure situations, and negotiate sensitive issues.
Willingness to participate in out-of-town travel to branch locations, customer sites, vendors, conferences, etc. as necessary as required by the job responsibilities, via auto or airline.
Requires good hand coordination and finger dexterity.
Mathematical, logic and analytical problem-solving abilities.
Flexibility to rapidly changing routines.
Ability to operate calculators and use computer and keyboard effectively and efficiently.
Working within time constraints to meet schedule.
Works independently and the ability to organize and attend to multiple activities.
Ability to provide leadership to organize, prioritize and delegate tasks and resolve customer service problems.
If you would like more information about this role please email firstname.lastname@example.org
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