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Ferguson Enterprises, LLC. Customer Service Representative Concierge in Portland, Oregon

Job Description:

External Posting Details

Customer Service Representative (CSR)

Ferguson is seeking a Customer Service Representative who wants to provide excellent customer service to our customers. Ferguson offers outstanding opportunities for energetic, self-motivated individuals to make an impact as part of a dynamic call center team. If you enjoy helping others, finding solutions, and are ready to make a difference in customer service, we want to hear from you!

As a Customer Service Representative Concierge in a call center environment, you will work to support customers.

Responsibilities:

  • Navigate through multiple computer applications with speed and accuracy.

  • Work with customers professionally and politely

  • Provide troubleshooting assistance to customers

  • Accept and implement coaching and feedback in order to achieve individual and team performance goals.

  • Maintain a high level of world class customer service and professionalism to a wide range of customers.

Qualifications:

  • Bubbly, enthusiastic can do attitude

  • Ability to accept and implement direction and on the spot coaching in an open environment

  • Ability to use feedback in order to achieve individual and team performance goals.

  • Previous Call Center experience desired

Benefits

  • Medical, Dental, Vision, Short/Long Disability, 401k, Life available

  • Paid holidays

  • Paid Training

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson is a top-rated national wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes far beyond the plumbing industry. We're a diverse distributor with business in multiple industries including waterworks, fire and fabrication, HVAC/R and more. Our customer-first approach has contributed to our growth from a local distributor to a national company with nearly $17-billion in annual sales. With more than 27,000 associates at over 1,400 locations, we take pride in providing world-class products and services to our customers.

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