Kelly Services Customer Service Representative - NE Portland in Portland, Oregon
Since 1946, Kelly Services has been providing outstanding employment opportunities to the most talented individuals in the marketplace. Today, we are proud to offer a long term temporary opportunity to work as a Customer Service Rep for a spice company in NE Portland, OR.
Description: The role of the Customer Service Representative is to ensure that all customer needs are met in a timely and professional manner. The Customer Service Representative is often the first and last impression with our customers. The goal is to make sure that the order/shipping process is as simple for the customer as possible. Performs general office duties and projects as well.
Intake orders via fax, phone, e-mail, etc.
Check inventory levels. Make Purchasing/Blending aware of shortages.
Input and Print work order with proper instructions and verify pricing.
Double check completed orders, call for freight quotes when needed, and print invoice.
Batch original order, work order, and invoice for pick-up, freight, or UPS.
Process paperwork for will call orders when customer arrives.
Process payment requirements: Credit Card, COD, Terms, Prepayment, etc.
Monitor availability of all products on Back Order and process work orders, invoice & ship as soon as available.
Forward customer service needs to Sales Rep, Sales Assistant or Customer Service Supervisor.
Team with Supervisor to learn end of month inventory responsibilities.
Work on special Excel and Word projects as needed per sales/office staff.
Follow up on all freight from previous day.
High School Diploma, college course work preferred.
Microsoft Office knowledge
Data Entry Skills, 10-key a plus
Excellent Communication Skills
6 months Customer Service Experience required
Skills: Problem Solving in a timely manner, Interpersonal Skills/ Teamwork, Great Oral/ Written Communication, Organizational Support, Judgment/Integrity, Motivation to Complete Job, Great Attendance/Punctuality, and Great Computer Skills.
Kelly Services provides employment to more than 750,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, and health care. Kelly Services is an equal opportunity employer.
Why Kelly ® ?
Services ® , we work with the best. Our clients include 95 of the Fortune
100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.
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