WorkSource Oregon Customer Success Agent in PORTLAND, Oregon

What you'll do: Be at the forefront of our support team serving as the primary contact for our customers Have a friendly, outgoing and empathetic demeanor towards our customers. Be a brand ambassador for Azlo Provide support via digital and phone channels regarding clients' accounts, general inquiries and user complaints. Manage our social media channels, engaging with customers and work in both our proactive and reactive communication. Be the voice for our customers. Serve as liaison between our customers and the product and engineering teams. Improve clients' banking experience by ensuring that the clients are attended to promptly and follow through on all their challenges until they are fully resolved. Perform the necessary operations activities such as opening client accounts, actively managing fraud, as needed to assist customers. Build trust with our users by adhering to the regulatory, risk management, and legal obligations that come with operating in the banking industry. Think outside of the box, composing thoughtful, personalized responses for a variety of customer requests. What you'll bring: Experience working in customer contact centers, such as tech support, risk operations, customer success ' strongly preferred. Bilingual in English and Spanish, both verbal and written, preferred. Experience in providing world class customer service in a startup environment. 3-5 years previous experience in customer service, account management, client oriented or relationship management roles. Experience working with Zendesk and GSuite preferred. Strong organizational and analytical skills, with the skills to prioritize tasks and manage time efficiently. A positive and can do attitude. You are someone who is not afraid of challenges. Quick learner. Patient, and willing to help others in solving problems while maintaining a positive attitude. Understand banking industry, a plus And of course, be willing to be part of this team that wants to conquer the world! What we bring: High impact role in an early stage fintech company A killer team with decades of experience in finance, tech, and startups A mission to empower multicultural business owners, and a mandate to do away with the old models of banking Backing from a leading global bank with resources to support our growth