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Hyatt Guest Service Agent in PORTLAND, Oregon


Come join our team in Portland’s waterfront neighborhood! At Hyatt House Portland Downtown, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Hyatt is a place where high expectations are not just met, they are exceeded.

Hyatt house Portland is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium.

The Guest Service Agent often provides the first point of contact for guests and is responsible for creating an excellent first impression. S/he is responsible for guest registration, room assignments and key control responsibilities. They will also answer phones and dispatch engineering and housekeeping requests as well as valet needs.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Hyatt House Portland Downtown has the best to offer including: paid time off (PTO) and paid sick leave, insurance offerings for full time colleagues: medical, dental, vision, short-term disability, long-term disability, life insurance, financial planning options: 401(K) with a company match available after one year of service, Employee Stock Purchasing Options, discounted and complimentary rooms at Hyatt locations across the globe, endless opportunities and career advancement, a wide range of discounts for being a Hyatt colleague, and many more!

Welcome you to our new house, HYATT house!


  • A true desire to satisfy the needs of others in a fast paced environment.

  • Must be adaptable to changing business environment.

  • Refined verbal and written communication skills.

  • Ability to stand for long periods of time.

  • Must have excellent phone etiquette.

  • Must have strong computer skills.

  • Must have strong working knowledge of Microsoft Office programs.

  • Previous hotel front desk experience highly preferred.

  • At least one-year customer service experience in a high-volume setting preferred.

Primary Location: US-Oregon-Portland

Organization: Hyatt House Portland/Downtown

Pay Basis: Hourly

Job Level: Full-time

Job: Guest Services

Req ID: POR001069

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.