Cook Security Group Network Operation Center Technician- Portland, OR in Portland, Oregon

Network Operation Center Technician- Portland, OR

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  • 24-Jul-2018 to 22-Oct-2018 (PST)

  • Home Office Managed Services

  • Portland, OR, USA

  • DOE

  • Hourly

  • Full Time

100% paid medical and dental insurance; 401k with company match, a sales incentive and bonus program, paid time off, short-term disability benefits, Employee Assistance program after 60 days of employment.

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Cook Security Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time Network Operation Center Technician with excellent customer service, communication, and time management skills, and the ability to integrate into our "We Make It Happen!" culture.

Location:Portland, OR

Hours: 5am-2pm Shift

Summary:Responsibilities include, but are not limited to, monitoring dashboards and ticketing systems, responding to issues in a timely manner, working for external customers to monitor alarm and access control, ATM, and camera surveillance.

Duties and Responsibilities:

  • Monitors Dashboards and Ticketing Systems.

  • Reviews alarm activity and notifies appropriate parties.

  • Responds immediately to issues and/or escalates them when appropriate.

  • Remotely resolves issues.

  • Answers phones and provides exemplary customer service.

  • Troubleshoots ATM/alarm calls and Camera Surveillance.

  • Performs daily, manual status checks.

  • Performs other related duties as required.

    Qualifications:

  • High School Diploma or GED equivalent.

  • Working towards or has completed IT certification program.

  • 1-2 years related experience and/or training; or equivalent combination of education and experience.

  • Customer service experience is a plus.

  • Excellent oral and written communication skills.

  • Excellent time mamangement skills.

  • Advanced computer skills, including thorough knowledge of Windows 7 troubleshooting, TCP/IP, VPN, Firewalls, and MS Office.