Cook Security Group Network Operation Center Technician- Portland, OR in Portland, Oregon
Network Operation Center Technician- Portland, OR
24-Jul-2018 to 22-Oct-2018 (PST)
Home Office Managed Services
Portland, OR, USA
100% paid medical and dental insurance; 401k with company match, a sales incentive and bonus program, paid time off, short-term disability benefits, Employee Assistance program after 60 days of employment.
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Cook Security Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time Network Operation Center Technician with excellent customer service, communication, and time management skills, and the ability to integrate into our "We Make It Happen!" culture.
Hours: 5am-2pm Shift
Summary:Responsibilities include, but are not limited to, monitoring dashboards and ticketing systems, responding to issues in a timely manner, working for external customers to monitor alarm and access control, ATM, and camera surveillance.
Duties and Responsibilities:
Monitors Dashboards and Ticketing Systems.
Reviews alarm activity and notifies appropriate parties.
Responds immediately to issues and/or escalates them when appropriate.
Remotely resolves issues.
Answers phones and provides exemplary customer service.
Troubleshoots ATM/alarm calls and Camera Surveillance.
Performs daily, manual status checks.
Performs other related duties as required.
High School Diploma or GED equivalent.
Working towards or has completed IT certification program.
1-2 years related experience and/or training; or equivalent combination of education and experience.
Customer service experience is a plus.
Excellent oral and written communication skills.
Excellent time mamangement skills.
Advanced computer skills, including thorough knowledge of Windows 7 troubleshooting, TCP/IP, VPN, Firewalls, and MS Office.