TEC Equipment, Inc. Parts Counter Sales Associate in Portland, Oregon
Our Portland, OR Parts Department has an opportunity for a Parts Counter Sales Associate to join our team. In this position, you will sell parts to all available customers, find new opportunities for sales by seeking to understand each customer’s challenges and needs, and create valued customer relationships. Sales are completed over the counter, through the shop (Service Department), or on the phone. Creating valued customer relationships is dependent on embodying TEC Equipment’s value proposition throughout all customer interactions. Your top priority will be to create a seamless experience for our customers between the Warehouse, Parts Department, and Service Department.
Schedule: Monday through Friday, 9am to 5:30pm.
Assist walk-in customers in selecting required parts & suggesting companion parts/add-ons and offer specials to ensure customer is exposed to the full product line
Safely pull purchased parts from stock in a timely and accurate manner
Determine availability of parts that are not in stock, submit an emergency order if needed by customer
Answer phone calls before three rings & provide price quotes and other requested or applicable information as well as looking for opportunities to learn more about the customer
Notify Shop Foreman and customer immediately when ordered parts arrive; keep supervisor updated on any delays so customer is aware of the estimated arrival time
Set up orders for daily shipment, delivery, and/or pick-up
Assist Outside Parts Sales People with their orders; assist Service Technicians in selecting parts needed for repairs in process and ensure that Technicians submit a Parts Requisition before charging out the parts; file requisition copy with repair order; and open a repair order envelope for all new repair orders
Verify “will call” and “back order” files weekly and return to vendors or restock items as directed
Anticipate customer needs and help Parts Manager proactively introduce all customers to other department managers and other services that are available
Prior customer service experience
At least 1 year experience in truck/automotive parts department
1 year sales experience preferred
Ability to maintain predictable and reliable attendance and work in a safe and alert manner
Valid driver's license and able to meet insurance requirements
TEC Equipment is the West's leading full-service, heavy-duty truck and trailer dealership, with over 1,200 employees in 28 locations in Washington, Oregon, California, Nevada, and Arizona. Since our humble beginnings in 1976, we continue to be family-owned and operated.
We believe our employees deserve a safe work environment. All offers of employment are contingent on successful completion of pre-employment drug screen and background check. Employment for positions that require driving is contingent upon passing MVR record check and being insurable by our auto insurance policy. Employment for Department of Transportation-regulated positions is also contingent on passing applicable regulatory screens.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
iCIMS Staffing Req #: 2021-1446
External Company Name: TEC Equipment, Inc.
External Company URL: https://www.tecequipment.com/