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Oregon Health & Science University PAS Specialist - Centralized Check-In in Portland, Oregon

Maintain the reception desks for the Centralized Check-In services. The major responsibilities include, but are not limited to, signing patients in, handling co pays, prepays, and deposits, processing fee tickets, maintaining departmental customer service standards. Additional duties include answering incoming calls to the front desk phone lines, opening and closing procedures, updating the event tracker per job aid protocols, and following other various job aids and work flows. This position is a key element in providing high level customer service to the multi-disciplinary clinical buildings’ patient population.

  • Responsible for all processes involving signing in, checking in, and/or admitting of patients prior to being seen by a provider or health care worker of OHSU. This includes, but is not limited to, greeting patients upon arrival in the sign-in area, careful review of insurance and demographic information with each patient and recording changes in the online systems, verifies account status, authorization information and copay/prepay information with patient against online systems, collects co-pays, contacts appropriate department staff when abnormalities arise, notifies clinical staff when patients arrive, prepare and distribute patient paperwork upon patient sign-in, monitors how long patients are kept in waiting room and intervenes as necessary, as well as other responsibilities associated with efficient and effective signing in, checking in, and/or admitting of patients.

  • Other duties as assigned by Practice Manager or Director.

  • All responsibilities must be carried out in an ethical and professional manner. This position/employee should report potential compliance problems using the reporting processes as outlined in the Code of Conduct manual. This position/employee should be a model of ethical and appropriate behavior for other departmental personnel and should exhibit professional standards, comply with OHSU policy and procedures and maintain personal integrity at all times. Participation in compliance and procedural training programs is expected. It is expected that this position/employee comply with the Code of Conduct, OHSU and departmental policies & procedures, applicable rules, regulations, etc.

  • Basic computer keyboarding skills including typing of 30-45wpm or more.

  • Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position OR successful completion a formal OHSU Administrative Internship Program.

  • Must have demonstrable customer service skills both over the phone and face to face.

  • Must have excellent attendance.

  • Must have previous cash handling experience.

  • Must have proven and effective communication skills.

  • Must be detail oriented, highly accurate and able to multi-task in high volume situations.

  • Must have demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present.

  • Must be able to work independently with little direct supervision.

  • Must be able to recognize problems and proactively solve or correct them.

  • Must be able to perform the essential functions of the position with or without accommodation.

  • Basic computer experience with database knowledge.

  • Knowledge of OHSU admission policies and PAS/authorization policies preferred.

  • Knowledge of PAS procedures and integrated care at OHSU preferred, and/or completion of a PAS Trainee program.

  • Knowledge of Epic systems.

  • Knowledge of OHSU network systems, including Outlook and Microsoft Office products.

  • Knowledge of scheduling and front desk.

  • Basic medical terminology.

Locations are variable: Beaverton Clinics, Center for Health and Healing 1, Center for Health and Healing 2, and any other buildings that have Centralized Check-In.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or

Recruitment ID: 2021-8239

External Company URL: dturner

Street: Waterfront

Job Type: AFSCME union represented

Posting Department: Centralized Check-In - Patient Access Services

Posting Pay: $19.44 - $26.31 per hour

Posting FTE: 1.00

Posting Schedule: Monday - Sunday (Variable)

Posting Hours: 5:00am - 7:00pm (Variable)

HR Mission: Healthcare

Drug Testable: No